Search For Resume Examples

United Collection Bureau - Collector Resume Example

Build your own resume
Isaiah Edwards
XXXX X XXXXXXXXXX XX, Temperance, MI 48182
XXXXXXXXXXXXXXXXXXXXX
Ph: XXXXXXXXXXXX
Professional Summary

Service-oriented  Customer Service with 20 years background in Management . Core competencies include customer service,computers and telephone as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.

Skills
  • Customer and Personal Service
  • Active Listening
  • Speaking
  • Clerical
  • Reading Comprehension
  • Mathematics
  • Negotiation
  • Coordination
  • Computers and Electronics
  • Judgment and Decision Making
  • Time Management
Experience
Collector Sep 2014Nov 2014 United Collection Bureau Maumee, Oh
  • Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
  • Locate and monitor overdue accounts, using computers and a variety of automated systems.
  • Answer customer questions regarding problems with their accounts.
  • Record information about financial status of customers and status of collection efforts.
  • Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
  • Advise customers of necessary actions and strategies for debt repayment.
Customer Service Manager Nov 2008Aug 2014 Wal-Mart Toledo, Oh
  • Organize and supervise activities such as the processing of incoming and outgoing mail.
  • Resolve customer complaints.
  • Hire and train employees, and evaluate their performance.
  • Prepare employee work schedules.
  • Issue and cash money orders.
  • Would give cashier's change
  • Work money center/customer service
  • Cashier
Department Manager Nov 1994Nov 2008 Janneys Ace Hardware Toledo, Oh
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
  • Inventory stock and reorder when inventory drops to a specified level.
  • Estimate consumer demand and determine the types and amounts of goods to be sold.
  • Formulate pricing policies for merchandise, according to profitability requirements.
  • Establish credit policies and operating procedures.
  • Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
  • Assign employees to specific duties.
  • Keep records of purchases, sales, and requisitions.
  • Enforce safety, health, and security rules.
  • Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
  • Plan budgets and authorize payments and merchandise returns.
  • Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
  • Plan and prepare work schedules and keep records of employees' work schedules and time cards.
  • Review inventory and sales records to prepare reports for management and budget departments.
  • Examine products purchased for resale or received for storage to assess the condition of each product or item.
  • Establish and implement policies, goals, objectives, and procedures for their department.
  • Plan and coordinate advertising campaigns and sales promotions, and prepare merchandise displays and advertising copy.
  • Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
  • Cashier
Cashier Jul 1992Aug 1994 Meijer Maumee, Oh
  • Compute and record totals of transactions.
  • Compile and maintain non-monetary reports and records.
  • Offer customers carry-out service at the completion of transactions.
  • Weigh items sold by weight to determine prices.
  • Issue trading stamps, and redeem food stamps and coupons.
  • Keep periodic balance sheets of amounts and numbers of transactions.
  • Cash checks for customers.
  • Pay company bills by cash, vouchers, or checks.
Receptionist Jun 1991Jul 1992 Office Alternative Toledo, oh
  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
  • Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
  • Receive payment and record receipts for services.
  • Transmit information or documents to customers, using computer, mail, or facsimile machine.
  • Schedule appointments and maintain and update appointment calendars.
  • Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
  • File and maintain records.
  • Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
  • Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
  • Analyze data to determine answers to questions from customers or members of the public.
  • Keep a current record of staff members' whereabouts and availability.
  • Take orders for merchandise or materials and send them to the proper departments to be filled.
  • Calculate and quote rates for tours, stocks, insurance policies, or other products or services.
Customer Service Jul 1989Jun 1991 K-Mart Toledo, Oh


  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
Education
High School Diploma Jun 1991 Libbey High School Toledo, Oh
Love this resume? Build your own now!

Resume Details

This is a real resume for a Collector in Temperance, Michigan with experience working for such companies as United Collection Bureau, Wal Mart, Janneys Ace Hardware. This is one of the hundreds of Collector resumes available on our site for free. Use these resumes as templates to get help creating the best Collector resume.

Previous Companies:

  • United Collection Bureau
  • Wal Mart
  • Janneys Ace Hardware

Previous Job Positions:

  • Collector
  • Customer Service Manager
  • Department Manager
  • Cashier
  • Receptionist

Schools:

  • Libbey High School

Level of Education:

  • High School Diploma

The Easiest Way to Create a Professional Resume.

Create a job-winning resume in minutes.

create your resume

Similar Resumes

View More

Cashier

Oakland, California

Companies Worked For:

Dollar Tree, AmeriCare Alliance, Home Fariers Nurs...

Cashier

Kennesaw, Georgia

Companies Worked For:

Publix, GAP, Brigade Quartermaster

Customer Service Rep...

Chattanooga, Tennessee

Companies Worked For:

USXpress INC, Sears Portrait Studio, Joann Fabric...

Hi Lo Driver

Detroit, Michigan

Companies Worked For:

WorkBox, Dakkota Intergrated Systems, Cardinal Sta...

Warehouse Associate

Reno, Nevada

Companies Worked For:

Aerotek, Unemployed, Home Depot, Motel 6, Dottys C...

Marble Restoration S...

Pompano Beach, Florida

Companies Worked For:

Dean Pecevich, Marcio Armeli

Email Marketing

Virginia Beach, Virginia

Companies Worked For:

Resort Quest, Target, Body Central, Daddys the Pla...

Customer Service Spe...

Cape Canaveral, Florida

Companies Worked For:

Ebay Enterprise, American Income and Life, Public...

Get Started on Your Job-winning Resume Today!

Get all the help you need to create a professional resume in minutes. Includes thousands of pre-written examples for hundreds of jobs.

create your resume
Get Started on Your Job-winning Resume Today!