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Pittenger Law Group Llc - Collector Resume Example

Krciy Ojnsohn
  • XXX XX XXXXX XXXX, Raymore, MO 64030
  • XXX XX XXXXX XXXX, 64030, Raymore MO
  • XXXXXXXXXX
  • XXXXXXXXXXXXXXXXXXX
Professional Summary
To obtain a career in a customer service field while expanding on my experience as a contact representative. I look to channel my strong passion in helping others while relsolving issues to the customer and the company needs.  Looking to leverage my knowledge and experience in customer service and to grow within a professional environment.
Skills
  • 2 years of Supervisor experience
  • 9 years experience in customer service
  • Experienced in reporting and scheduling
  • Extensive call center experience
  • Proficient when talking over the phone
  • Achieving monthly targets/goals
  • FDCPA Knowledgeable
  • Skilled in maintaining client database
  • Proficient in handling debt record database and software
  • Efficient in MS Office Programs; Word, Excel, Outlook, PowerPoint
  • Ability to work independent with no or very little supervision
  • Analytical reasoning
  • Account reconciliations
  • Strong leadership skills
Experience
Collector/legal assistant, 01/2015 to Current
Pittenger Law Group, LLC Overland Park, KS
 At Pittenger Law Group I am assign my own portfolio with over 10,000 files. I work on both inbound and  outbound calls and work files from pre judgment to post judgment, in the state of Missouri and Kansas. I prepare consents judgments that are to be e-filed with the courts in the county where the defendant was served. I negotiate settlements and payment arrangements before and after judgement. I work directly with clients such as American Express, American Recovery Services Incorporated, Spring leaf Financial Services, One main, Cavalry SPV, UMB Bank, Community America Credit Union, Ditech Financial, St. Francis Health Center and many more. I perform many skip tracing tactics to obtain defendant's assets to be garnish. I work hands on with our garnishment department to place garnishments of wages and banks in the state of Missouri and Kansas. I request and review documents from clients such as statements, contract agreements and discovery for court hearings and pre trials. I review Docket results from each individual case in my portfolio. On a monthly basis, I exceeded the performance goals of the company and received a bonus incentive.
Collection Center Manager/ Lead Collection Specialist, 08/2012 to 01/2015
Acceptance Now Lenexa, KS
Acceptance Now opened up their first call center in August of 2012. I was hired and the
first employee to work for this call center. I started out as a collection specialist and after
about nine months, I was offered the opportunity to become the collection center
manager. When opening and closing our office daily, I perform many task that include
vehicle inspections, making daily planners for work assignments of field routes to homes
and even a customer's place of employment. I do not only work in the field collecting,
but my job also includes outbound calling customers to collect as well.

I managed 2,503 rental accounts for 11 stores. I collected, serviced, and did pick-ups on the rental agreements. As the manager of the collection center, I worked with all 11 store managers to schedule pick-ups for the customers whom were unable to make payments on a timely manner.

I maintained accurate records of past due account activities and contacted customers in regards to past due accounts, serviced calls for broken merchandise, and set up times for pick-ups.

I drove a company box truck and a cargo can to conduct field visits and pick-ups of the
merchandise.

My job title also included me writing out daily activity planners for my employee's with
assigned routes and timed schedules for field and pick-up visits.

I also made the employee's weekly work schedules and did weekly reports for the gain
and loss of profits to prevent future charge-offs.

I communicated with multiple Rent-A Center stores about transferring merchandise that my collection team and I may have picked up.

I reviewed collection statistics daily for our district to keep us at a certain standard, as well as, managing files from our service visits, pick-ups, and daily activity sheets.

I did weekly audits of inventory for all 11 Rent-A-Center stores.

I dealt with coaching issues, as well as, attendance issues with the employee's and this may sometimes consist of doing write ups, in which I handle accordingly depending on situations.

Lastly, I went over annual reviews with my district manager on my co-workers and I did
reviews weekly on the employee's weekly performance in regards to collection stats
from the previous week.
Lawn and garden, 03/2012 to 07/2012
Lowe's Home Improvement Kansas City, MO
I helped answer general questions about outside lawn and garden and other departments where I also offered general customer service.
Collector, 12/2011 to 01/2012
Amg services Overland Park, KS
As a temp collector, I collected on payday loans 5 days to 30 days. 
Collector, 09/2007 to 09/2010
Encore Receivable Management Olathe, KS
My responsibilities for the department Dell Financial Services were to field both inbound and outbound calls on an auto dialer and manual dialer and collect on early out accounts from 30 day to 120 days past due.

I spent time doing backend accounts before charge off 120 days to 210 days past due.

After the department Dell Financial Services closed its operations, I was transferred to
the department Bank of America where I worked on high risk accounts that were 30 days past due from November 2009 to July 2010.

I was last transferred to the contingency department where I collected on accounts from 1 year past due to 7 years past due for clients such as Chase Bank and Wells Fargo.

On a monthly basis, I exceeded the performance goals of the company and received a bonus incentive.
Education
High School Diploma: General, May 2005 Raymore-Peculiar High School - Peculiar, MO
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Resume Details

This is a real resume for a Collector in Raymore, Missouri with experience working for such companies as Pittenger Law Group Llc, Acceptance Now, Lowes Home Improvement. This is one of the hundreds of Collector resumes available on our site for free. Use these resumes as templates to get help creating the best Collector resume.

Previous Companies:

  • Pittenger Law Group LLC
  • Acceptance Now
  • Lowes Home Improvement

Previous Job Positions:

  • Collector
  • Legal Assistant
  • Lawn and Garden Associate

Schools:

  • Raymore-Peculiar High School

Level of Education:

  • High School Diploma

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