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Coastal Credit - Collector Resume Example

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Andrew King

Service-oriented bi-lingual collector with 17 year background in customer service. Core competencies include hard working, fast learning and adaptable as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.


·         Skilled skip tracer

·         Working knowledge of approving vehicle loan applications

·         Efficient with Microsoft Office Products and basic office equipment

·         Type 50 wpm

·         Excellent communication

·         Conflict and time management

Collector 01/2008 to Present
Coastal Credit, L.L.C Columbus, GA
  • Controlled delinquent balances on an assigned $3 million portfolio via outbound phone calls for vehicle finance company
  • Consistently reduced potential delinquency of assigned portfolio by 10% of previous month's total delinquency
  • Maintained 30, 60, and 90 day monthly delinquency below company standard of 1% of total assigned portfolio
  • Successfully located past due customers using various skip-tracing programs
  • Processed/submitted Chapter 13 proof of claim documents to bankruptcy court districts electronically  via PACER 
  • Acted as a liaison between repossession agencies and auctions for the securing and selling of severely delinquent accounts using NADA and Manheim reports to guarantee the least negative impact for all involved
  • Closely monitored outstanding title status for both paper and electronic titles ensuring receipt of clean title within 45 days of vehicle purchase using VINTEK and direct contact with state DMV offices and dealers
  • Receipted cash, check, and electronic payments and balanced cash drawer as back up bookkeeper with 0% auditing errors
  • Verified loan applicant information by analyzing Equifax credit reports, contacting employer and calculating customer budget based on a standard formula
  •  Jointly maintained an office average of 35 new loans funded each month
  • Lead the training of new employees on office and system procedures as needed
Assistant Manager 06/2007 to 01/2008
Covington Credit Phenix City, AL
  • Successfully solicited new business for potential and existing customers
  • Actively collected potential 30, 60, 90 day delinquent accounts via telephone and personal visits.
  • Analyzed Equifax credit reports to determine credit worthiness of potential customers
  • Participated in customer  loan closing process, confirming that customer understood loan terms
  • Receipted cash, check and money order payments and balanced cash drawer as
CSR II 09/1998 to 10/2006
TSYS Columbus, GA
  • Resolved both first point and escalated customer issues on credit accounts via inbound telephone calls
  • Consistently met or exceeded production standards as set by company
  • Successfully assisted with supervision of more than 8 team members at one time
  • Complied data and created documents and worksheets for weekly supervisor meetings
  • Responsible for quality assurance for over 35 representatives
High School Diploma: May 1998 Tri-County High School -
Fluent in speaking, reading and writing Spanish
Additional Information
  • ACCREDITATIONS AND LICENSES Notary PublicCommission expires January 2, 2018
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Resume Details

This is a real resume for a Collector in Columbus, Georgia with experience working for such companies as Coastal Credit, Llc, Covington Credit. This is one of the hundreds of Collector resumes available on our site for free. Use these resumes as templates to get help creating the best Collector resume.

Previous Companies:

  • Coastal Credit
  • LLC
  • Covington Credit

Previous Job Positions:

  • Collector
  • Assistant Manager
  • CSR II


  • Tri-County High School

Level of Education:

  • High School Diploma

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