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Cdlue Oceradln

XXXX X XXXX XX

Overland park, KA 66204

66204, Overland park KA

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Professional Summary

Friendly and enthusiastic Custumer Service with 15 years of specialization in Dine -in restaurant . Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.

Dedicated Collector with 2 1/2 years of experience combining management and customer service expertise in Collections and Clerical in growing Company. Looking for a position as Collections / Customer Services in a fast growth company.

Bi-lingual Collector / Costumer Services rep. who builds and leads friendly, efficient service teams. Managed A few staff in sit-dining establishment, serve many of customers per night. Level-headed and composed professional, who maximizes table turns and receipts.

Skills

Customer and Personal Service
Active Listening

Clerical
Negotiation

Mathematics
Computers and Electronics

Complex Problem Solving
Monitoring

Active Learning
Customer and Personal Service

Active Listening
Service Orientation

Experience

Collector Dec 2012 ‐ Current Auto Now Kansas City , MO

Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.

Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.

Receive payments and post amounts paid to customer accounts.

Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.

Locate and monitor overdue accounts, using computers and a variety of automated systems.

Answer customer questions regarding problems with their accounts.

Record information about financial status of customers and status of collection efforts.

Contact insurance companies to check on status of claims payments and write appeal letters for denial on claims.

Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.

Server Dec 2010 ‐ Jun 2012 Perkins Family Restaurant Lenexa , KS

Monitor food preparation or serving techniques to ensure that proper procedures are followed.

Carry food, silverware, or linen on trays or use carts to carry trays.

Total checks, present them to customers, and accept payment for services.

Record amounts and types of special food items served to customers.

Server/ Bartender/Hostess/Expo Jun 2007 ‐ Oct 2010 Mi Ranchito Mexican Restaurant Diffrent Location, KS

Check identification of customers to verify age requirements for purchase of alcohol.

Clean glasses, utensils, and bar equipment.

Balance cash receipts.

Balance cash receipts.

Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws.

Train workers in food preparation, and in service, sanitation, and safety procedures.

Greet and seat guests, and present menus and wine lists.

Supervise and participate in kitchen and dining area cleaning activities.

Estimate ingredients and supplies required to prepare a recipe.

Resolve customer complaints regarding food service.

Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.

Assign duties, responsibilities, and work stations to employees in accordance with work requirements.

Present bills and accept payments.

Education

High School Diploma: General Kansas City, KS Wyandotte HighSchool May 2001

General Overland park, KS Johnson County community College

Languages

Spanish

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