Yakama Nation Credit Enterprise - Collections Supervisor Resume Example

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Natalie Bennett
Professional Summary:
Throughout my life I have obtained many jobs. My favorite was in the Army-it taught me to be responsible to get up early and get things accomplished everyday. I am always motivated and do what I set my mind to, I am very competitive.
I have been with the Yakama Nation Credit Enterprise for 18+ years and every year I have 90% or more in attendance. I strive for customer satisfaction and I am very aggressive to help my tribe keep the Credit Enterprise in operation.
When I first started-the delinquency was at 40% and now it has been drastically reduced to 23%. It is a demanding position where people get angry when you try to collect-and I have survived all these years enticing many to pay and be creditable again. 

For the grant I have excellent skills for the cattle business. For the past 10 years I have lived with my significant other-Rick Watlamet-who has several head of cattle. I have participated in assisting him with the branding, doctoring and feeding the cattle over these years. I own my own horses and help him herd the cattle to the mountains. I have worked in various jobs-for the Veteran's Administration in Oregon-Nordstrom's in Yakima, WA in security and cashier's positions for stores.

My main skills are negotiation; active listening; coordination; judgment and decision making. In the past 8 years our family has active in the Indian Rodeos. We already manage a farm of 22 horses; cattle; Australian shepherds and cats. I am dedicated to animals in so many ways!

Collections Supervisor Nov 1996Present Yakama Nation Credit Enterprise Toppenish, WA

Currently Supervise 4 other Collectors. Arrange for debt repayment and establish repayment schedules based on customers financial situations.
Locate and notify tribal loan clients of their delinquent accounts by mail, telephone, or personal visits. Persuade loan clients to pay on their loans or refinance their loan. Forward requests of work out repayment plans to our Credit Officers and Credit committee for approval. I receive payments give to our accounting staff to apply to the loans.
Monitor a list of up to 1300 delinquent loans. Delegate the 4 Collectors to work on the consumer & vehicle loans while I work with the Credit Attorney to get home loans filed in tribal court for foreclosures.
Monitor acquired property that the loan clients have signed Deeds in Lieu Foreclosure-pay the property taxes, monitor the lease income derived from these properties.

Sales Jun 1992Apr 1996 Mt. Adams Furniture Wapato, Wa Sold Furniture at Wholesale to many businesses throughout the Northwest and Alaska.  Worked at the Manufacturer-and overseen 3 other salespeople located in Idaho-Montana-Seattle and Oregon.
Resolved customer complaints regarding sales and service.  Choose the fabric and styles of furniture to be made to stock. Kept a monthly inventory of all finished goods and raw materials.
Kept track of monthly sales and made sure all furniture orders were delivered on time. Reviewed operational records to project sales and determine profitability. Monitored customer preferences to determine focus of sales efforts. Traveled to Seattle, WA and San Diego, CA to Furniture Markets to sell and check out competition.
High School Diploma : General Studies Jun 1983 Wapato Sr. High School Wapato, WA
General Studies Yakima Valley Community College Yakima , WA
Early Childhood Education Western Oregon State Monmouth, OR
Community Service:
1989-Several hours of volunteer work with head starts in    
          Belton, Texas.
1990-Oklahoma City, OK Sunday School teacher
          Glorieta Baptist Church.
1991-2007-Bowling Champion-3rd lady to bowl a 300 in the
          Yakima Valley. High score 758-3 games
2009-2010-2 time Indian National Finals Rodeo Qualifier
           in Barrel Racing.(with my daughter)
2012-2013 Coordinator for "Racing and Roping on the Rez"
           Coordinated Barrel Races and Team Roping in the
           Yakima Valley.
January 1997-Leadership & Motivation Training
November 1997-Rights of Way over Indian Land
February 1998-Manufactured Housing Training
February 2000-Supervisor Training-EAP Completion
June 2003-Drug & Alcohol Supervisor Training
August 2003-Self Discipline & Emotional Control Training
November 2003-Success over Stress Training
June 2004-Completion of Consumer Credit Counseling
August 2004- Certification of Indian Realty Training
August 2004-Bankruptcy Training
March 2006-Human Resource Requirements
June 2006-Collection Management Training
September 2007-Wills and Probate Training
August 2007-Foreclosure & Repossession Training
February 2007-Sexual Harassment Training
February 2009-Training in Leadership in the Tribal Workplace
2010-Understanding Collections Law
As you see my employer has believed in me to assist me to
be trained throughout the years.

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About this resume

Collections Supervisor FROM Harrah , Washington RESUME

This is a resume for a Collections Supervisor in Harrah, Washington with experience working for such companies as Yakama Nation Credit Enterprise and Mt Adams Furniture. The grade for this resume is 0 and is one of hundreds of Collections Supervisor resumes available on our site for free. Use these resumes as templates to get help creating the best Collections Supervisor resume.

School Attended
Wapato Sr. High School