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Oxford Global Resources - Collections Specialist Resume Example

Victoria Ramirez
XX XXXXXX XXX , Providence, RI 02904
Professional Summary

Results-driven professional, proficient in customer and company satisfaction with proven ability to contribute to company success and professional acheivment by utilizing acquired skills and education. Able to learn new tasks quickly and skilled in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.

  • Customer and Personal Service
  • Complex Problem Solving
  • Time Management
  • Advanced Communication
  • Account Management
  • Strong Organization
  • Debt Collections
  • Home Equity, Mortgage
  • Cashier; Accounting
  • Food Service
  • Microsoft Office
  • Writing
  • Active Learning
  • Clerical; 60+ WPM
Collections Specialist May 2013Jul 2014 Oxford Global Resources, Inc. Beverly, MA
  • Collect on past due invoices for an average of 140 accounts.
  • Negotiate payments and initiate write offs for nonpayers.
  • Accounts Receivable main point of contact.
  • High level of customer service to build and maintain positive business relationships.
  • Daily internal problem solving to ensure invoicing issues are resolved.
  • Light accounting, data entry, and clerical duties.
  • Direct communication with the outside field, other internal departments, and all managers as needed.
Sales Support Executive Oct 2011Apr 2012 Eastern Connection Woburn, MA
  • Promoted to Sales Department to further explore abilities in sales and customer service. 
  • Daily phone communication to generate business leads for Sales Executives.
  • Extensive daily research to determine potential for future business partners.
Collections Specialist Dec 2009Oct 2011 Eastern Connection Woburn, MA
  • Collect on past due invoices for an average of 200 accounts.
  • Claims Processor and main point of contact in Claims Department.
Early Intervention Specialist Jun 2009Oct 2009 Wachovia/Wells Fargo Bank Phoenix, AZ
  • Initial contact with clients facing finacial hardship regarding home mortgages.
  • Liasion between various departments and customers.
  • Prepare referalls for refinancing or modification options.
  • Negotiate payment plans.
GMAC Loan Loss Mitigation Collector III Sep 2008May 2009 Aerotek Professional Services Phoenix, AZ
  • First party collections on clients falling towards repossession.
  • Assist with auto loan portfolios with an average of 150 accounts, each 45+ days delinquent.
  • Negotiate payment plans to prevent repossession.
  • Daily skip tracing.
Account Representative Jun 2007Aug 2008 OSI Collection Services Deer Valley, AZ
  • Third party collections on personal debt.
  • Auto loan deficiencies for AmeriCredit, Wells Fargo, Nissan, GMAC, and Ford.
  • Credit card deficiencies for American Express.
  • Daily minimum of 30 calls per hour on an average of 300 accounts.
Food Server Oct 2006Jul 2007 Cracker Barrel Resaurants Deer Valley, AZ
  • Casual family dining.
Bachelor of Science: Environmental Science May 2018 Roger Williams University Bristol, RI Currently enrolled; expected to graduate in May 2018 complete with a major in Environmental Science and a minor in both Environmental Engineering and Philosophy.
Environmental Studies North Shore Community College Danvers, MA
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Resume Details

This is a real resume for a Collections Specialist in Providence, Rhode Island with experience working for such companies as Oxford Global Resources, Inc, Eastern Connection. This is one of the hundreds of Collections Specialist resumes available on our site for free. Use these resumes as templates to get help creating the best Collections Specialist resume.

Previous Companies:

  • Oxford Global Resources
  • Inc
  • Eastern Connection

Previous Job Positions:

  • Collections Specialist
  • Sales Support Executive
  • Early Intervention Specialist
  • GMAC Loan Loss Mitigation Collector III
  • Account Representative


  • Roger Williams University
  • North Shore Community College

Level of Education:

  • Bachelor of Science

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