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Law office of Standley and Associates - Collections Specialist Resume Example

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Grace Gray
XXX X XXXXXX XX , Denver , CO 80219
Professional Summary

Seasoned  collector  with more than years of experience in fast-paced collections call centers. Excellent  communication and  negotiation skills. Track record of achieving exceptional results in post dated payment arrangements and asset location for suit preparation. 

  • Active Listening
  • Speaking
  • Time Management
  • Service Orientation
  • Judgment and Decision Making
  • Social Perceptiveness
  • Complex Problem Solving
  • Negotiation
  • Persuasion
  • Telecommunications
  • Sales and Marketing
01/2013 to 10/2014
Collections Specialist Law office of Standley and Associates - Westminster , Co
Identify customer needs . Listen to what the objections are and skillfully rebut while maintaining a professional manner and asking for payment . Skip tracing for location and asset . Submitting accounts for legal department to process for suit. Keeping  collections que in order with accurate notation . Helping other collectors with  second talk offs. Obtain and Maintain consistent payment arrangements with follow ups and average 17 k per month in collections.
02/2009 to 12/2012
Bill and Account Collectors Century Services - Lakewood , Co
  • Advise customers of necessary actions and strategies for debt repayment.
  • Receive payments and post amounts paid to customer accounts.
  • Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
  • Answer customer questions regarding problems with their accounts.
  • Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or skip tracing tools. 

05/2002 to 08/2009
Ownwr/ Operator Crosswalk Truck Accessories - Aurora, Co
  • Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.
  • Provide services to customers, such as order placement or account information.
  • Manage projects or contribute to committee or team work.
  • Order and dispense supplies.
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.

Associate of Science: Criminal Justice
Arapahoe Community College - Littleton , Co
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Resume Details

This is a real resume for a Collections Specialist in Denver, Colorado with experience working for such companies as Law Office Of Standley And Associates, Century Services, Crosswalk Truck Accessories. This is one of the hundreds of Collections Specialist resumes available on our site for free. Use these resumes as templates to get help creating the best Collections Specialist resume.

Previous Companies:

  • Law office of Standley and Associates
  • Century Services
  • Crosswalk Truck Accessories

Previous Job Positions:

  • Collections Specialist
  • Bill and Account Collectors
  • Ownwr
  • Operator


  • Arapahoe Community College

Level of Education:

  • Associate of Science

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