Goal-oriented Collection Representative II dedicated to high levels of customer satisfaction and meeting aggressive business goals. Loyal and Positive with specialized knowledge in Collections and Account Management.
Responsible for collecting on assigned delinquent accounts by telephone.
Assign accounts to agencies for repossession.
Handles complex collection customer situations.
Ensured superior customer experience by addressing customer concerns and resolving problems on the spot.
Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Provided customer service during an average of 130 calls per day by answering customer inquiries, solving problems and providing new product information.
Described products to customers and accurately explained details and care of merchandise.
Cross-trained and provided back-up for the other customer service representatives when needed.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Provided customer service during an average of 150 calls per day by answering customer inquiries and providing new product information.
Meeting my monthly required quotas.
Assured that past due credit accounts were reconciled.
My position requirements were to meet a quota of at least four thousand dollars per month.
I accurately kept data on all of my customer accounts, following proper collection procedure per the FDCPA.
This is a real resume for a Collections Representative II in Temple Hills, Maryland with experience working for such companies as Harley Davidson Financial Services, Intuit Payroll, Alere Medical. This is one of the hundreds of Collections Representative II resumes available on our site for free. Use these resumes as templates to get help creating the best Collections Representative II resume.
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