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Citigroup - Collections Rep Resume Example

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Sofia Cox
XXX XXXXXXXXX XXXXX, Rock Hill, SC 29730
XXXXXXXXXXXXXXXXXXXXXXX
Ph: XXXXX XXXXXXXX
Summary
To acquire a position with an organization that I can contribute my skills, experiences, expertise and background in asset collections, insurance claims, scheduling, and customer service.
Skills
  • Active Listening
  • Interpersonal Skills
  • Critical Thinking
  • Team Player
  • Complex Problem Solving
  • Self-Motivated 
  • Time Management
  • Negotiation
Experience
Collections Rep/Loss Mitigation Specialist II Sep 2007Jan 2010 Citigroup Fort Mill, SC
  • Responsible for collecting on delinquent credit card accounts.
  • Every month I was assigned a minimum of 100+ accounts.
  • Each month I exceeded individual and team goals.
  • Utilized skip tracing programs and credit bureau reports for location purposes.
  • Set up payment arrangements and negotiated settlements.
  • Processed credit card and electronic check payments.
  • After 22 months, I made a lateral move to the mortgage department.
  • I assisted delinquent mortgagors via inbound/outbound calls with loan modification applications, repayment plans, and other options per investor guidelines.
Claims Adjuster Mar 2005Sep 2007 Travelers Charlotte, NC
  • Handled 1st and 3rd party personal and business insurance claims for Auto and Specialty/Heavy Equipment. Provided voice-to-voice contact within 24 hours of first report.
  • Determined coverage, facts of loss and degree of liability/exposure.
  • Worked closely with  rental companies, body shops and tow yards, in a effort to control costs relating to car rental, tear-down, storage and/or tow fee. 
  • I utilized an appraisal expert to assist with determining value of vehicles. I also contacted all appropriate parties to gather supporting documents necessary to negotiate and settle claims.
  • Collaborated with salvage vendors to secure documents for vehicle title processing, in order to remain in compliance with state salvage yard laws. Notarized documents when needed.
Scheduling Coordinator Jul 2004Mar 2005 Muzak Charlotte, NC
  • Answered incoming calls from clients regarding service issues or upcoming installations.
  • Utilized a web based scheduling tool to create work orders, and dispatch to 25+ technicians.
  • Scheduled site surveys and served as a liason between the client and Account Executive in order to insure optimal customer satisfaction.  
Customer Service Specialist Mar 2003Nov 2003 Sprint PCS Charlotte, NC
  • Worked extensively with customers via inbound calls in a call center environment. Responsible for resolving billing problems, account activation, and troubleshooting technical issues.
  • Processed payments and maximized sales opportunities by offering additional products and services on each call.
Scheduling Coordinator Jul 2004
Education and Accomplishments
Bachelor of Science: Last date attended Jan 2003 Winthrop University Rock Hill, SC S.C. Public Notary and
S.C. Adjuster License
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Resume Details

This is a real resume for a Collections Rep in Rock Hill, South Carolina with experience working for such companies as Citigroup, Travelers, Muzak. This is one of the hundreds of Collections Rep resumes available on our site for free. Use these resumes as templates to get help creating the best Collections Rep resume.

Previous Companies:

  • Citigroup
  • Travelers
  • Muzak

Previous Job Positions:

  • Collections Rep
  • Loss Mitigation Specialist II
  • Claims Adjuster
  • Scheduling Coordinator
  • Customer Service Specialist

Schools:

  • Winthrop University

Level of Education:

  • Bachelor of Science

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