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Frontier Communications - Collections Consultant Resume Example

Mason Williams
XX XXXX XXXXXX XXX X, Franklin, NJ 07416
Ph: XXXXX XXXXXXXX
XXXXXXXXXXXXXXXXX
Professional Summary

Customer Service Oriented with 14 years of experience in a retail and call center environment. Core competencies include problem solving skills under extreme pressure,  ability to lead to a large group to follow a common goal to provide great customer service, as well as excellent communication and time management skills. I handle tasks with accuracy and efficiency.

Skills
  • Administration and Management
  • Active Listening
  • Personnel and Human Resources
  • Speaking
  • Customer and Personal Service
  • Critical Thinking
  • Coordination
  • Complex Problem Solving
  • Judgment and Decision Making
  • Negotiation
  • Time Management
  • Sales and Marketing
  • Telecommunications
Experience
collections consultant Aug 2009Present frontier communications middletown, ny Job duties,
Receive and initiate customer contacts. Interact with customers and effectively handle billing and account inquiries. Prepared adjustment vouchers. Performed collections work , including inbound and outbound contacts to collect on balances owed.  I have experience in various systems to access and generate transactions to customer's billing record. Ability to to work under pressure, handle stress and follow directions.  
Store Manager Dec 2008Jul 2009 STS Automotive mahwah , nj Responsible for all independent activities involved with operating a retail store. I set and achieved planned sales and profit objectives while maintaining excellent customer service. Overseen execution of sales and marketing programs and developed relationships with local businesses. Set sales goals that were reviewed with staff on a weekly basis. Kept the team I lead apprised of local competition, pricing and changes that come with a growing marketplace. Workforce management including recruiting, interviewing and hiring.  I developed employees through on-job- training while assessing there strengths.  Documented all corrective actions and had one on one counseling sessions. Overseen compliance with established company policies, procedures and standards.
Sales lead Jul 2002Oct 2008 Sears Automotive middletown, ny Responsible for selling services and servicing customers within the automotive center.  Main duties included maintaining knowledge of products and services.  Using that knowledge to assist and educate customers on all options available while providing superior customer service.  Helped to train new and current employees on various training techniques.  Supported management in staffing, scheduling, and walk throughs to ensure safety. Monitored service tickets to ensure proper documentation and completion. Responded to special customer requests and complaints, resolve issues to satisfy them for future business. 
Education
High School Diploma : business Jun 2002 port jervis high school port jervis, ny
Associate of Arts : public speaking sussex county community college newton, nj
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Resume Details

This is a real resume for a collections consultant in Franklin, New Jersey with experience working for such companies as Frontier Communications, Sts Automotive, Sears Automotive. This is one of the hundreds of collections consultant resumes available on our site for free. Use these resumes as templates to get help creating the best collections consultant resume.

Previous Companies:

  • frontier communications
  • STS Automotive
  • Sears Automotive

Previous Job Positions:

  • collections consultant
  • Store Manager
  • Sales lead

Schools:

  • port jervis high school
  • sussex county community college

Level of Education:

  • High School Diploma
  • Associate of Arts

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