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Terminix - Collections Resume Example

Allison Flores
XXXX XX XXXX XXXXXX XXX X, Margate, FL 33068
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Ph: XXXXXXXXXX
Professional Summary

Hardworking and enthusiastic customer service/support with over 5 years of  recognized strengths in account maintenance, problem solving and trouble-shooting. Detailed orientated with experience in  staff support, planning/implementing proactive procedures and systems to solve initial problems. I also posses solid computer skills  using Windows/Microsoft and all its components.


Skills
  • Reading Comprehension
  • Speaking
  • Customer and Personal Service
  • Critical Thinking
  • Active Listening
  • Detail Oriented 
  • Proficient in Microsoft Office 
Experience
Terminix Plantation , fl Collections/ Customer Service Jun 2012Apr 2014
  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
  • Receive payment and record receipts for services.
  • Transmit information or documents to customers, using computer, mail, or facsimile machine.
  • Hear and resolve complaints from customers or the public.
  • Schedule appointments and maintain and update appointment calendars.
  • Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
  • File and maintain records.
  • Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
Interactive Response Tech Lauderdale Lakes, FL Tele-Sales/ Customer Service Dec 2011May 2012
  • Explain telephone service to subscribers after subscription and collect any installation fees that are due.
  • Set up service for customers, installing, connecting, testing, or adjusting equipment.
  • Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.
  • Explain products or services and prices, and answer questions from customers.
  • Obtain customer information such as name, address, and payment method, and enter orders into computers.
  • Record names, addresses, purchases, and reactions of prospects contacted.
  • Adjust sales scripts to better target the needs and interests of specific individuals.
  • Answer telephone calls from potential customers who have been solicited through advertisements.
Florida Career College Lauderdale Lakes, fl Appointment Setter/ Customer Service Sep 2010Nov 2011
  • Use computers for various applications, such as database management or word processing.
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Schedule and confirm appointments for clients, customers, or supervisors.
  • Locate and attach appropriate files to incoming correspondence requiring replies.
  • Calling prospective students who expressed interest in going back to school
  • Maintained quality control while answering all questions and setting quality appointments to meet with advising counselor 
  • Maintain daily quota of 15 or more appointments per day in order to accomplish at least 40 showed appointments each month.

Education
Florida Atlantic University Boca Raton , Fl Bachelor of Arts: Education Dec 2015
Broward College Coconut Creek , Fl Associate of Arts: General Studies May 2013
Coconut Creek High Coconut Creek, fl High School Diploma Jun 2009
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Resume Details

This is a real resume for a Collections in Margate, Florida with experience working for such companies as Terminix, Interactive Response Tech, Florida Career College. This is one of the hundreds of Collections resumes available on our site for free. Use these resumes as templates to get help creating the best Collections resume.

Previous Companies:

  • Terminix
  • Interactive Response Tech
  • Florida Career College

Previous Job Positions:

  • Collections
  • Customer Service
  • Tele Sales
  • Appointment Setter

Schools:

  • Florida Atlantic University
  • Broward College
  • Coconut Creek High

Level of Education:

  • Bachelor of Arts
  • Associate of Arts
  • High School Diploma

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