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Saxon Mortgage Services Inc - Collections Resume Example

Iaicla Osltignen
XXX XXXXXXXX XXXXX, Mansfield, TX 76063
XXX XXXXXXXX XXXXX, 76063, Mansfield TX
Professional Summary
I am a mortgage professional that has maintained success within a progressive organization.  Knowledgeable of various fundamentals in the mortgage industry to ensure quality is met.   Possess strength in areas of problem solving, leadership, compliance, risk assessment, and data analysis.  I have maintained a proven track record of sufficient time management, multitasking, and assignment prioritization in a fast paced environment while maintaining goals.


Online Support Analyst , Jun 2013Sep 2018 Caliber Home Loans, Irving, TX
Provide live support by phone, e-mail and online chat for technology help, process and procedural
questions, and general support related to Caliber's proprietary LOS software platforms.
Serve as subject matter expert regarding Caliber's policies, procedures, products, promotions and
Walk colleagues through problem solving processes.
Manage incoming chats via Live Chat.
Provide basic troubleshooting for local and remote end-user computer.
Respond to ServiceNow tickets regarding variety of questions/concerns.
Follow-up with end-users, provide updates, and see problems through to resolution.
When a resolution is not evident, escalate tickets in a timely manner to the next tier level.
Collections/Spoc Specialist, Aug 2007Jul 2011 Saxon Mortgage Services Inc, Fort Worth, TX
  • Evaluates and helps determine the borrower's ability to pay, and collects appropriate financial information in a courteous and professional manner, striving for first-call resolution and in compliance with all applicable regulations. •Counsels borrowers on their options through education of alternative solutions.
• Provide alternatives to borrowers who demonstrate the ability and or inability to pay, by offering loan modifications, short sales, Deed in Lieu of Foreclosure, and/or possible refinancing.
• Provide status on payments and payoff inquiries; review short sale requests; provide vendor information on Real Estate Owned (REO) properties; verify payment history and new servicer contact information; process payments. • Provide status on a wide variety of loan servicing functions including loss draft, short sale, Deed in Lieu of Foreclosure, modification/refinance requests, payment/credit disputes, escrow refunds, vendors for REO properties, repayment plans, and down payments on foreclosure pending mortgages.
Loan Processor, Jun 2004Aug 2007 EMC Mortgage, Lewisville, TX
Collect required documentation from applicants and follow up on missing items.
*Establish, maintain, and update files, database, records and/or other documents for recurring internal reports.
*Order credit reports, title reports.
*Provide customers with timely and periodic status updates of their loan application.
*Assure that all customer files are complete and in compliance with the regulatory agencies and internal policies.
*Prepare commitment letter(s), denial letter(s) and cancel files when necessary.
High School Diploma , May 1997 A. Maceo Smith High School , Dallas, TX
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Resume Details

This is a real resume for a COLLECTIONS in Mansfield, Texas with experience working for such companies as Caliber Home Loans, Saxon Mortgage Services Inc, Emc Mortgage. This is one of the hundreds of COLLECTIONS resumes available on our site for free. Use these resumes as templates to get help creating the best COLLECTIONS resume.

Previous Companies:

  • Caliber Home Loans
  • Saxon Mortgage Services Inc
  • EMC Mortgage

Previous Job Positions:

  • Loan Processor


  • A. Maceo Smith High School

Level of Education:

  • High School Diploma

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