LCS Financial Services - Collection Specialist Resume Example

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Ariana Alexander
XXXXX X XXXXXXXX XXXX, Centennial, CO 80015
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Ph: XXXXXXXXXXXX
Professional Summary

Seasoned collector with more than nine years of experience in a fast-paced third party collection agency and law firm. Excellent customer service and conflict resolution skills. Track record of achieving exceptional results in consumer/client satisfaction and received employee of the month honors twice during my time of employment at the law firm.

Skills
  • Complex Problem Solving
  • Active Learning
  • Judgment and Decision Making
  • Negotiation
  • Writing
  • Critical Thinking
  • Monitoring
  • Clerical
  • Coordination
  • Active Listening
  • Speaking
  • Time Management
  • Customer and Personal Service
Experience
LCS Financial Services Englewood, Co Collection Specialist Aug 2013Present
  • Dedicated collector for Citibank, N.A. for one year.
  • Currently collecting for Ocwen Loan Servicing, Pennymac, PHH, LCS Capitol LLC, Aurora Bank, Arrow Wood Indemnity (student Loans).
  • Make 150 -250 calls a day on a dialer, skip tracing the accounts for property address, lien position, if the property secured or not secured.
  • Update files with any additional contact numbers, POE information, appropriate mortgage info, such as property worth, foreclosure/sale dates.
  • Coding calls accurately, removing bad phone numbers, documenting negotiations with consumers to resolve their past due mortgages, student loans.
  • Six to eight calls are monitored/graded every month to determine that the FDCPA regulations, client 's requirements, state regulations are being followed.
  • Attend weekly/monthly training sessions to keep up to date with any federal, state, client, LCS changes in policy.
  • Collected 40k - 100k a month for LCS Financial Services.
Farrell & Seldin, Attorneys at Law Englewood, co Legal Collector Feb 2007Aug 2013
  • Follow FDCPA regulations, state regulations for Colorado, New Mexico.
  • Collected for 15 different clients: Midland Funding LLC, Capital One Bank, Citibank, N.A., Citimortgage, Zwicker & Associates, Household/Beneficial, Target National Bank, Wells Fargo, GE Capital Retail Bank, Chase Bank, Bank Of America, Trak America, Asset Acceptance, First Financial, and Resurgent.
  • Trained in the litigation process Colorado and New Mexico.
  • Averaged 80-120 calls day by answering incoming calls from consumers who had just been served a summons or complaint, just received notification of a wage garnishment or bank garnishment.
  • Outbound calls on pre-legal accounts.
  • Resolved accounts through payments in full, settlements offers, monthly payment arrangements with the consumer signing stipulations confessing judgement.
  • Prepared stipulations, forwarded to our legal department to file with the appropriate county court.
  • Completed trip sheets for accounts that contained verified POE or bank information, forwarded to garnishment department to file with the appropriate county court.
  • Collected 75k -140k monthly for Farrell & Seldin.
  • Tested every 6 months on the FDCPA regulations. Required to score 90% or above to remain a legal collector.
Tru Logic Financial Englewood, CO Inbound & Legal Collector Nov 2006Feb 2007
  • Collected for 2 major clients while employed at True Logic Financial, Mile Rock Holdings and MBNA.
  • Worked on a dialer system making 300-340 calls a day.
  • Worked judgement accounts that were not enforceable due to state regulations.
  • Collected in the states of Texas, Pennsylvania, California and Florida.
  • Resolved accounts in a professional manner following the FDCPA, state regulations.
  • Negotiated payment arrangements, settlements, payments in full.
  • Consistently collected 75k-140k monthly for True Logic Financial.
Education
Beloit College Beloit, WI Education/ Volleyball Scholarship Jan 1985

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About this resume

Collection Specialist FROM Centennial , Colorado RESUME

This is a resume for a Collection Specialist in Centennial, Colorado with experience working for such companies as LCS Financial Services and Farrell & Seldin. The grade for this resume is 0 and is one of hundreds of Collection Specialist resumes available on our site for free. Use these resumes as templates to get help creating the best Collection Specialist resume.

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School Attended
Beloit College