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LCS Financial Services - Collection Specialist Resume Example

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Ariana Alexander
XXXXX X XXXXXXXX XXXX, Centennial, CO 80015
Professional Summary

Seasoned collector with more than nine years of experience in a fast-paced third party collection agency and law firm. Excellent customer service and conflict resolution skills. Track record of achieving exceptional results in consumer/client satisfaction and received employee of the month honors twice during my time of employment at the law firm.

  • Complex Problem Solving
  • Active Learning
  • Judgment and Decision Making
  • Negotiation
  • Writing
  • Critical Thinking
  • Monitoring
  • Clerical
  • Coordination
  • Active Listening
  • Speaking
  • Time Management
  • Customer and Personal Service
LCS Financial Services Englewood, Co Collection Specialist Aug 2013Present
  • Dedicated collector for Citibank, N.A. for one year.
  • Currently collecting for Ocwen Loan Servicing, Pennymac, PHH, LCS Capitol LLC, Aurora Bank, Arrow Wood Indemnity (student Loans).
  • Make 150 -250 calls a day on a dialer, skip tracing the accounts for property address, lien position, if the property secured or not secured.
  • Update files with any additional contact numbers, POE information, appropriate mortgage info, such as property worth, foreclosure/sale dates.
  • Coding calls accurately, removing bad phone numbers, documenting negotiations with consumers to resolve their past due mortgages, student loans.
  • Six to eight calls are monitored/graded every month to determine that the FDCPA regulations, client 's requirements, state regulations are being followed.
  • Attend weekly/monthly training sessions to keep up to date with any federal, state, client, LCS changes in policy.
  • Collected 40k - 100k a month for LCS Financial Services.
Farrell & Seldin, Attorneys at Law Englewood, co Legal Collector Feb 2007Aug 2013
  • Follow FDCPA regulations, state regulations for Colorado, New Mexico.
  • Collected for 15 different clients: Midland Funding LLC, Capital One Bank, Citibank, N.A., Citimortgage, Zwicker & Associates, Household/Beneficial, Target National Bank, Wells Fargo, GE Capital Retail Bank, Chase Bank, Bank Of America, Trak America, Asset Acceptance, First Financial, and Resurgent.
  • Trained in the litigation process Colorado and New Mexico.
  • Averaged 80-120 calls day by answering incoming calls from consumers who had just been served a summons or complaint, just received notification of a wage garnishment or bank garnishment.
  • Outbound calls on pre-legal accounts.
  • Resolved accounts through payments in full, settlements offers, monthly payment arrangements with the consumer signing stipulations confessing judgement.
  • Prepared stipulations, forwarded to our legal department to file with the appropriate county court.
  • Completed trip sheets for accounts that contained verified POE or bank information, forwarded to garnishment department to file with the appropriate county court.
  • Collected 75k -140k monthly for Farrell & Seldin.
  • Tested every 6 months on the FDCPA regulations. Required to score 90% or above to remain a legal collector.
Tru Logic Financial Englewood, CO Inbound & Legal Collector Nov 2006Feb 2007
  • Collected for 2 major clients while employed at True Logic Financial, Mile Rock Holdings and MBNA.
  • Worked on a dialer system making 300-340 calls a day.
  • Worked judgement accounts that were not enforceable due to state regulations.
  • Collected in the states of Texas, Pennsylvania, California and Florida.
  • Resolved accounts in a professional manner following the FDCPA, state regulations.
  • Negotiated payment arrangements, settlements, payments in full.
  • Consistently collected 75k-140k monthly for True Logic Financial.
Beloit College Beloit, WI Education/ Volleyball Scholarship Jan 1985
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Resume Details

This is a real resume for a Collection Specialist in Centennial, Colorado with experience working for such companies as Lcs Financial Services, Farrell & Seldin, Attorneys At Law. This is one of the hundreds of Collection Specialist resumes available on our site for free. Use these resumes as templates to get help creating the best Collection Specialist resume.

Previous Companies:

  • LCS Financial Services
  • Farrell & Seldin
  • Attorneys at Law

Previous Job Positions:

  • Collection Specialist
  • Legal Collector
  • Inbound & Legal Collector


  • Beloit College

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