Cci - Collection Representative Resume Example

Rhlaily M Epelamre

XXX XXXXXXX XXXX XXXX, Danbury, CT 06810 H: XXXXXXXXXX | XXXXXXXXXXXXXXXXXXXX

Professional Summary

During the past 4 years in my current job position I have been promoted several times. This opportunity comes with increased responsibility and knowledge of many aspects of insurance billing, appeals, and customer service.

This also includes the opportunity to work on additional special projects beyond my daily job role.

Throughout my time at Montefiore I have also enhanced my skill set in the areas of customer service, computer systems and medical billing.

My extensive customer service and billing experience would be a great asset to your company.

Skills

~Good communication skills

~Quick learner

~Ability to multi-task

~Medical office experience

~Extensive customer service experience

Experience

Montefiore Medical Center Customer Service Liason | Tarrytown, NY | June 2014 - Current

Answering billing inquiries in a high volume call center environment

Collection and posting of patient payments

Arranging payment plans for patients as needed

Use and knowledge of multiple medical billing software and programs for database management including

spreadsheets and updating of patient accounts. (EPIC, Eagle, Microsoft Office)

Daily communication with doctors offices and hospital departments as needed.

CCI Collection Representative | Danbury, CT | September 2010 - June 2014

Daily contact with patients and insurance companies to collect outstanding self-pay balances.

Daily accounting on Excel spreadsheet of call volume and payment collection.

Generating correspondence for patients regarding overdue balances.

Answering incoming patient calls which includes account inquiries, telephone payments, insurance inquiries, and financial assistance.

Western Connecticut Health Network (New Fairfield Family Practice) Patient Service Associate I | New Fairfield, CT | April 2007 - July 2010

Daily verification of patients insurance eligibility and registration information

Daily entry of patient charges including review and auditing.

Payment posting (patient and insurance payments)

Reconciliation of insurance denials (Submission of appeals to insurance via phone or paper)

Daily communication with patients and insurance companies

Appointment scheduling

Dermatology Associates of Western Connecticut PC: Knispel, Jeffrey D, MD Medical Biller | Danbury, CT | August 2003 - April 2007

Payment posting, insurance appeals for major insurance companies such as BC/BS, Aetna, and Cigna

Review and submission of electronic claim filing to insurance including Medicare.

Daily communication with patients regarding account inquiries

Charge review and entry

Cardiology Consultants: Gass Alan MD Medical Biller | Hawthorne, NY | February 2000 - July 2003

Review and resolution of insurance denials for busy cardiology practice

Submission of appeals both on paper and via phone to insurance companies.

Daily communication with patients and doctors as needed.

Education

Bachelor of Arts: Urban Studies New York University New York, NY | 1990

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Collection Representative Collections Representative Medical Biller Representative

Resume Details

This is a real resume for a Collection Representative in Danbury, Connecticut with experience working for such companies as Montefiore Medical Center, Cci, Western Connecticut Health Network New Fairfield Family Practice. This is one of the hundreds of Collection Representative resumes available on our site for free. Use these resumes as templates to get help creating the best Collection Representative resume.

Previous Companies:
Montefiore Medical Center
CCI
Western Connecticut Health Network New Fairfield Family Practice

Previous Job Positions:
Collection Representative
Medical Biller

Schools:
New York University

Level of Education:
Bachelor of Arts

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Cci - Collection Representative Resume Example

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