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Cci - Collection Representative Resume Example

Rhlaily M Epelamre
Professional Summary
During the past 4 years in my current job position I have been promoted several times. This opportunity comes with increased responsibility and knowledge of many aspects of insurance billing, appeals,  and customer service.
This also includes the opportunity to work on additional special projects beyond my daily job role.
Throughout my time at Montefiore I have also enhanced my skill set  in the areas of customer service, computer systems and medical billing.
My extensive customer service and billing experience would be a great asset to your company.

~Good communication skills 
~Quick learner

~Ability to multi-task
~Medical office experience 

~Extensive customer service experience 

Montefiore Medical Center Customer Service Liason | Tarrytown, NY | June 2014 - Current
Answering billing inquiries in a high volume call center environment 
Collection and posting of patient payments 
Arranging payment plans for patients as needed 
Use  and knowledge of multiple medical billing software  and programs for database management including 
spreadsheets and updating of patient accounts. (EPIC, Eagle, Microsoft Office)
Daily communication with doctors offices and hospital departments as needed.
CCI Collection Representative | Danbury, CT | September 2010 - June 2014
Daily contact with patients and insurance companies to collect outstanding self-pay balances.
Daily accounting on Excel spreadsheet of call volume and payment collection.
Generating correspondence for patients regarding overdue balances.
Answering incoming patient calls which includes account inquiries, telephone payments, insurance inquiries, and financial assistance.
Western Connecticut Health Network (New Fairfield Family Practice) Patient Service Associate I | New Fairfield, CT | April 2007 - July 2010
Daily verification of patients insurance eligibility and registration information 
Daily entry of patient charges including review and auditing.
Payment posting (patient and insurance payments)
Reconciliation of insurance denials (Submission of appeals to insurance via phone or paper)
Daily communication with patients and insurance companies 
Appointment scheduling 
Dermatology Associates of Western Connecticut PC: Knispel, Jeffrey D, MD Medical Biller | Danbury, CT | August 2003 - April 2007
Payment posting, insurance appeals for major insurance companies such as BC/BS, Aetna, and Cigna 
Review and submission of electronic claim filing to insurance including Medicare.
Daily communication with patients regarding account inquiries 
Charge review and entry
Cardiology Consultants: Gass Alan MD Medical Biller | Hawthorne, NY | February 2000 - July 2003
Review and resolution of insurance denials for busy cardiology practice 
Submission of appeals both on paper and via phone to insurance companies.
Daily communication with patients and doctors as needed.
Bachelor of Arts: Urban Studies New York University New York, NY | 1990
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Resume Details

This is a real resume for a Collection Representative in Danbury, Connecticut with experience working for such companies as Montefiore Medical Center, Cci, Western Connecticut Health Network New Fairfield Family Practice. This is one of the hundreds of Collection Representative resumes available on our site for free. Use these resumes as templates to get help creating the best Collection Representative resume.

Previous Companies:

  • Montefiore Medical Center
  • CCI
  • Western Connecticut Health Network New Fairfield Family Practice

Previous Job Positions:

  • Collection Representative
  • Medical Biller


  • New York University

Level of Education:

  • Bachelor of Arts

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