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Lancer Inc - Collection Consultant Resume Example

Gabriel Rodriguez
XXX XXXX XXXXXXXX XXXXXX XXXX, Hemet, CA 92543
Ph: XXXXXXXXXX
XXXXXXXXXXXXXXXXXX
Professional Summary:

Accomplished and energetic in management with a solid history of achievement in the collection industry. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include, Motivation Skills, Team Building, Exceeding Goals, Strong Leadership Ability.

Skills:
  • .Management of Personnel Resources
  • Telecommunications
  • Judgment and Decision Making
  • Complex Problem Solving
  • Operation and Control
  • Excellent Motivational Skills
  • Training
  • Strong Leadership Skills
Experience:
Collection Consultant Oct 2014Jun 2016 Lancer Inc. Corona, CA
  • Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
  • Locate and notify customers of delinquent accounts by mail, telephone,   
  • Advise customers of necessary actions and strategies for debt repayment.
  • Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.
  • Trained new collectors on Federal Debt Collection Practice Act
  • Consulted on buying and selling debt
  • Sort and file correspondence, and perform miscellaneous clerical duties such as answering correspondence and writing reports.
Driver Mar 2014Apr 2016 Uber San Francisco, CA
  • Read and interpret maps to determine vehicle routes.
  • Pick up passengers per driver app and take to there destination 
Owner Jan 2011Sep 2013 Orca Portfolio Management Inc Corona, CA
  •  Drive monthly and annual revenue goals and ensure that they are met or exceeded.
  • Provide direction to the Collections supervisors to ensure accurate and timely receivables and a high level of customer service.
  • Support supervisors in the development a highly effective team of associates and the development of each associate to their highest potential through coaching and demonstrated leadership.
  • Serve as the project lead on all payment related initiatives Drive continuous process improvement; build process and workflows to support organizational growth.
  • Ensure that all controls for the department are monitored and adhered to.
  • Plan, organize, direct and control the department's daily activities to provide the best possible service to the members, while protecting the assets of the organization.
  • Participate in developing weekly cash forecast needs for receivables.
  • Provide weekly reporting on key performance indicators for the department.
  • Ensure compliance with all applicable federal, state, and local regulations and policies and procedures relative to collections
  • Possess and apply a comprehensive knowledge of current and evolving best practices and industry trends.
  • Review and respond to internal audits, taking corrective action and implementing preventive remedies where necessary.
  • Develop workflows to ensure a consistent and optimal customer experience.
Collection Manager Feb 2006Nov 2010 Law Office Of Curtis Barnes Anaheim, CA Makes sure the collectors on staff operate within the confines of the-Federal Fair Debt Collection Practices Act (FDCPA) when making phone contact-with individuals and companies.
• Monitors call reports to make sure collectors are making enough phone contacts each day.
 • Identifies areas of the collection process that need improvement and implements an enhanced process that will help collectors be more effective. 
Trained collectors to:
  • Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
  • Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
  • Persuade customers to pay amounts due on credit accounts, damage claims, or non payable checks, 
  • Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.
Education:
High School Diploma : General Jun 1977 Norco High School Norco, CA
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Resume Details

This is a real resume for a Collection Consultant in Hemet, California with experience working for such companies as Lancer Inc, Uber, Orca Portfolio Management Inc. This is one of the hundreds of Collection Consultant resumes available on our site for free. Use these resumes as templates to get help creating the best Collection Consultant resume.

Previous Companies:

  • Lancer Inc
  • Uber
  • Orca Portfolio Management Inc

Previous Job Positions:

  • Collection Consultant
  • Driver
  • Owner
  • Collection Manager

Schools:

  • Norco High School

Level of Education:

  • High School Diploma

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