Midwest Damage Appraisals - Co Owner Resume Example

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Liam Johnson
XXX X XXXXXX XX, Chandler, AZ 85225
XXXXXXXXXXXXXXXXXXX
Ph: XXXXXXXXXXXX
Professional Summary

Goal-oriented office professional dedicated to high levels of customer satisfaction and meeting aggressive business goals. 

Friendly and enthusiastic. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.

Responsible professional administrator with extensive experience with people management, excellent in customer service.  Passionate and motivated, with a drive for excellence. 

Skills
  • Customer and Personal Service
  • Active Listening
  • Service Orientation
  • Sales and Marketing
  • Social Perceptiveness
  • Speaking
  • Administration and Management
  • English Language
  • Critical Thinking
  • Coordination
  • Monitoring
  • Public Safety and Security
  • Complex Problem Solving
  • Negotiation
  • Active Learning
  • Instructing
  • Judgment and Decision Making
  • Food Production
  • Time Management
  • Reading Comprehension
  • Production and Processing
  • Personnel and Human Resources
  • Management of Personnel Resources
  • Clerical
  • Economics and Accounting
  • Computers and Electronics
  • Communications and Media
  • Telecommunications
  • Transportation
Experience
Co-Owner/ Director of Network Development Aug 2011Present Midwest Damage Appraisals Chandler, AZ
  • Examine damaged vehicle to determine extent of structural, body, mechanical, electrical, or interior damage.
  • Prepare insurance forms to indicate repair cost estimates and recommendations.
  • Manage staff, preparing work schedules and assigning specific duties.
  • Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
  • Answer telephones, direct calls, and take messages.
  • Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
  • Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions.
  • Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
  • Compile, copy, sort, and file records of office activities, business transactions, and other activities.
  • Complete work schedules, manage calendars, and arrange appointments.
Bartender May 2009Oct 2013 Maple Tree Inn Cary, IL
  • Collect money for drinks served.
  • Check identification of customers to verify age requirements for purchase of alcohol.
  • Clean glasses, utensils, and bar equipment.
  • Balance cash receipts.
  • Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons.
  • Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws.
  • Serve wine, and bottled or draft beer.
  • Clean bars, work areas, and tables.
  • Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks.
  • Plan, organize, and control the operations of a cocktail lounge or bar.
  • Order or requisition liquors and supplies.
  • Serve snacks or food items to customers seated at the bar.
  • Slice and pit fruit for garnishing drinks.
  • Ask customers who become loud and obnoxious to leave, or physically remove them.
Cook/Cashier Jun 2008May 2009 A.H Management Group, Inc. Rolling Meadows, IL
  • Clean and inspect galley equipment, kitchen appliances, and work areas to ensure cleanliness and functional operation.
  • Monitor use of government food commodities to ensure that proper procedures are followed.
  • Direct activities of one or more workers who assist in preparing and serving meals.
  • Wash pots, pans, dishes, utensils, and other cooking equipment.
  • Take inventory of supplies and equipment.
  • Plan menus that are varied, nutritionally balanced, and appetizing, taking advantage of foods in season and local availability.
  • Requisition food supplies, kitchen equipment, and appliances, based on estimates of future needs.
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Issue receipts, refunds, credits, or change due to customers.
  • Assist customers by providing information and resolving their complaints.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Greet customers entering establishments.
  • Keep periodic balance sheets of amounts and numbers of transactions.
Customer Service Jun 2005Oct 2006 Mabis Waukegan, IL
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims.
  • Weigh packages or letters to determine postage needed, using weighing scales and rate charts.
  • Mail merchandise samples or promotional literature in response to requests.
Front Office Receptionist Sep 2004Jun 2005 Rolf C. Campbell & Associates Lake Bluff, IL
  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
  • Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
  • Transmit information or documents to customers, using computer, mail, or facsimile machine.
  • Hear and resolve complaints from customers or the public.
  • Schedule appointments and maintain and update appointment calendars.
  • File and maintain records.
  • Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
  • Keep a current record of staff members' whereabouts and availability.
Education
Associate of Arts: Business Dec 2011 University of Phoenix Pheonix, AZ
Office Support Classes Sep 1987 College of Lake County Grayslake, IL
High School Diploma: General Jun 1986 Round Lake Senior High School Round Lake, IL

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About this resume

Co Owner FROM Chandler , Arizona RESUME

This is a resume for a Co Owner in Chandler, Arizona with experience working for such companies as Midwest Damage Appraisals and Maple Tree Inn. The grade for this resume is 0 and is one of hundreds of Co Owner resumes available on our site for free. Use these resumes as templates to get help creating the best Co Owner resume.

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School Attended
University of Phoenix