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Whitestar Home Health - CNA Resume Example

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Benjamin Taylor
XXXX XXXXX XX, Decatur,IL 62522
XXXXXXXXXXXXXXXXXXXXX
Ph: XXXXXXXXXX
Professional Summary

Goal oriented individual dedicated to high levels of customer satisfaction and meeting aggressive business goals. Hard working and reliable with specialized knowledge in sales. Extensive experience in working in several different environments with the main goal being satisfying clients or patients. 

Skills
  • Certified Customer Service Representative Certified Nursing Assistant CPR Certified Sales and Marketing Administration and Management
Experience
CNA/Marketing Manager: Feb 2015Present Whitestar Home Health: Decatur, Il
  • Record and maintain patient information, such as vital signs, eating habits, behavior, progress notes, treatments, or discharge plans.
  • Provide patients with assistance in bathing, dressing, or grooming, demonstrating these skills as necessary.
  • Formulate, direct and coordinate marketing activities and policies to promote products and services, working with advertising and promotion managers.
Manager: Mar 2006May 2014 Zips Florist: Decatur, Il
  • Resolve customer complaints regarding sales and service.
  • Verify accuracy of billing data and revise any errors.
  • Prepare itemized statements, bills, or invoices and record amounts due for items purchased or services rendered.
  • Perform bookkeeping work, including posting data or keeping other records concerning costs of goods or services or the shipment of goods.
  • Keep records of invoices and support documents.
  • Contact customers to obtain or relay account information.
Customer Service Representative: Apr 2011Aug 2012 Sykes: Decatur, Il
  • Answer calls from xbox live customers and follow procedures to resolve their complaints
  • Use computers for various applications, such as database management or word processing.
  • Complete forms in accordance with company procedures.
  • Obtain customer information such as name, address, and payment method, and enter orders into computers.
  • Maintain records of contacts, accounts, and orders.
Customer Service Representative: Jul 2004Apr 2007 Startek: Decatur, Il
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Obtain and examine all relevant information to assess validity of complaints and to determine possible causes
Education
CNA: Nursing, May 2010 Richland Community College , Decatur, Il
Associate of Applied Science: English, May 2005 Richland Community College, Decatur, Il
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Resume Details

This is a real resume for a CNA in Decatur, Illinois with experience working for such companies as Whitestar Home Health, Zips Florist, Sykes. This is one of the hundreds of CNA resumes available on our site for free. Use these resumes as templates to get help creating the best CNA resume.

Previous Companies:

  • Whitestar Home Health
  • Zips Florist
  • Sykes

Previous Job Positions:

  • CNA
  • Marketing Manager
  • Manager
  • Customer Service Representative

Schools:

  • Richland Community College

Level of Education:

  • CNA
  • Associate of Applied Science

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