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Integritrials - Clinical Research Assistant Resume Example

Cnnay Idlon
Fowlerville, MI 48836
48836, Fowlerville MI
Clinical Research, Health Administration ProfessionalProfile*More than 7 years' successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid potential problems.*Possess solid computer skills: excellent working knowledge of Microsoft Excel, Word, WordPerfect, CT DataTrac.*Team player, acknowledged as "Total Quality Customer Service Professional." And "Member services Super Hero" at Catamaran Rx

Responsible Clinical Research Assistant & Associate proficient  in monitoring. Passionate and motivated, with a drive for excellence. 6 years in clinical research and administrative positions.

  • Customer and Personal Service
  • Active Listening
  • Science
  • Medicine and Dentistry
  • Critical Thinking
  • Mathematics
  • Clerical
  • Computers and Electronics
  • Monitoring
  • Quality Control Analysis
  • Judgment and Decision Making
  • Speaking
  • Complex Problem Solving
  • Active Learning
  • Coordination
  • Time Management
  • Education and Training
  • Writing
  • Public Safety and Security
  • Troubleshooting
  • Social Perceptiveness
  • Management of Personnel Resources
  • Production and Processing
  • Administration and Management
  • Law and Government
  • Management of Material Resources
Clinical Research Associate Jun 2011May 2015 Integritrials Howell, MI
  • Utilized applicable knowledge in multiple projects.
  • Created, updated, and maintained study-specific trial management files.
  • Reviewed and approved investigator and patient payments.
  • Proofread interviews and typed them.
  • Assisted project team with administrative duties as required (e.g., status reports, necessary correspondence, etc.).
Clinical Research Assistant Mar 2008Jun 2011 Integritrials Howell, MI
  • Demonstrate good understanding of therapeutic indications and hypotheses of study criteria.
  • Preformed on-site managing activities including but not limited to assisting with question regarding protocol, managing study supplies and support of other CRA.
  • Followed strict SAE procedures.
  • Uploaded regulation documents and vital information into TMF.
  • Provided follow-up visits on sites and entered pertinent data (e.g.
  • 1572s and CV of PI).
  • Ensured site compliance with ICH and GCP per federal and local regulations.
  • Escalated emergency issues to the project manager.
  • Identified any inconsistences in project implementation.
  • Performed phone visits (called site to ask questions).
Pharmacy Benefits Specialist May 2006Feb 2008 Catalyst Rx Howell, Michigan
  • Catamaran, East Lansing, Michigan                                       Member Services Agent/ Pharmacy Technician ●   
  • Worked with 100+ professionals and pharmacy benefit manager members covering 52 states providing service to 100+ client accounts.  
  • Member service representative for government and state pharmacy benefit management. 
  •   Quickly and effectively solved member challenges: questions regarding medication alternatives and equivalents; assisted in pharmacy claims processing; entered short and long-term pharmacy overrides; initiated/completed prior authorizations; initiated / assisted enrollment in disease management programs.
  • Added/updated member enrollment and ICD-9 codes on member accounts. 
  • Assisted with member enrollment in mail order pharmacy and placed refill orders upon request by member.   Maintained quality control/satisfaction records, constantly seeking new ways to improve customer service. 
  • Utilized exceptional capabilities with multi-line phone and SXC software for pharmacy claims processing. Consistently earned QA scores above 90% and mostly 100% 
  •  Earned raise in wage at every yearly review   ●
  • Ability to train, motivate, and supervise customer service employees. you need to refer to this in the employment history somewhere     �=�V�
Master of Public Health May 2017 Liberty University
Bachelor of Arts: Health Education Jan 2015 Ashford University
Associates: General Studies Jan 2012 Lansing Community College
Pharmacy Technician Certification Jan 2011 Kaplan Career Institute
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Resume Details

This is a real resume for a Clinical Research Assistant in Fowlerville, Michigan with experience working for such companies as Integritrials, Catalyst Rx. This is one of the hundreds of Clinical Research Assistant resumes available on our site for free. Use these resumes as templates to get help creating the best Clinical Research Assistant resume.

Previous Companies:

  • Integritrials
  • Catalyst Rx

Previous Job Positions:

  • Clinical Research Associate
  • Clinical Research Assistant


  • Liberty University
  • Ashford University
  • Lansing Community College
  • Kaplan Career Institute

Level of Education:

  • Master of Public Health
  • Bachelor of Arts
  • Associates
  • Pharmacy Technician Certification

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