McKesson Provider Technologies - Clinical Product Support Analyst Resume Example

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Leah Long

XXXX XXXXXXXXX XXX, Fort Mill, SC 29707
H: XXXXX XXXXXXXX
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Summary

Accomplished and energetic consultant and analyst with a solid history of achievement in Implementation and consulting. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include strong analytical skills, solid customer solution delivery and effective communication in order to establish and maintain successful customer relationships.

Skills

Education and Training
Instructing

Systems Analysis
Systems Evaluation

Troubleshooting skills
CRM, TFS/KNOVA

Excellent written communication skills
Microsoft Office, Excel, PowerPoint

Data retrieval, SQL database query
Time management

Experience

Clinical Product Support Analyst, 09/2013 to Present
McKesson Provider Technologies – Charlotte, NC

Strong understanding of informatics standards and application to workflow at various customer sites.
Consult daily with customers on their current needs for process and workflow improvement for better adaptation of clients needs.
Utilize SQL to troubleshoot and research errors within McKesson applications.
Identify bugs by performing functional, usability, compatibility, performance, and security testing.
Resource to other clinical analysts.
Demonstrate working knowledge and technical skills necessary to analyze current processes and understand the customer's process strategies.

Implementation Consultant, 06/2012 to 09/2013
McKesson Provider Technologies – Charlotte, NC

Maintain timeline/milestones of implementation in timely manner.
Successfully manage client build process throughout implementation phases leading to successful activation experience.
Collaborate with customers to analyze current system(s) while working to determine implementation solutions to improve overall customer functionality
Provide training, testing, and support to super users as well as end users during the implementation cycle.
Maintain consistent and effective communication with clients and current team for optimal implementation experience.

Registered Respiratory Therapist, 05/2008 to 06/2012
Levine Children's Hospital – Charlotte, NC

Serve as nightshift charge therapist and trainer for super user/end user for new applications and systems.
Lead team initiatives for overall improved quality care delivery to patients and families.
Registered Respiratory Care Practitioner-Pediatric Intensive Care Unit and - Cardiovascular Recovery Intensive Care Unit Provide respiratory treatments under physician's orders.
Maintain patient records and medical documentation utilizing EMAR and EPACT Provide family education on patient treatment, procedures, medication.
Provide diagnostic testing for respiratory conditions including capillary and arterial blood gases.
Perform daily patient assessments while making adjustments in care.
Initiate and update patient documentation.
Knowledge of ventilators and various respiratory supporting equipment.
Certified by AARC in Asthma Education.

Provide emergency care, such as artificial respiration, external cardiac massage, or assistance with cardiopulmonary resuscitation.

Monitor patient's physiological responses to therapy, such as vital signs, arterial blood gases, or blood chemistry changes, and consult with physician if adverse reactions occur.

Certified/Licensed Therapeutic Recreation Coordinator/Supervisor, 04/2001 to 05/2008
Mecklenburg County Park and Recreation – Charlotte, NC

Perform payroll functions, such as maintaining timekeeping information and submission for all part time, seasonal, and intern staff.
Led annual selection process for new hires and conducted in-service training.
Maintain staff schedules, time requests, etc.
Develop and coordinate county-wide programs for individuals with disabilities and multi-cultural groups.
Extensive knowledge of disability groups, treatments, and modalities.
Supervise seasonal, part-time staff and interns.
Maintain and initiate patient assessments.
Develop individualized patient care plans.
Participate in treatment team meetings.
Facilitate orientation sessions to large groups of seasonal staff.
Instruct and mentor interns transitioning into field of study.
Led or co-led programs such as : Teens Around Town, Young Adult Day Program, Project STAR, Adults on the Move Coordinated staff workshops and conferences.

Education

Associate of Applied Science: Respiratory Therapy, Jan 2008 Central Piedmont Community College - Charlotte, NC
Respiratory Therapy

Bachelor of Science: Health and Human Performance, May 2000 East Carolina University - Greenville, NC
Health and Human Performance
Concentration: Therapeutic Recreation

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Implementation Consultant Registered Respiratory Therapist Teacher Supervisor Support Analyst