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Magellan Health Services - Clinical Pharmacy Technician Resume Example

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Brooklyn Henderson
Professional Summary

Dedicated Pharmacy Technician  with 15 years of experience combining management and customer service expertise in a retail pharmacy and a pharmacy call center. Looking for a position as a Quality Assurance Analyst in a fast growth company.

  • Customer and Personal Service
  • Reading Comprehension
  • Judgment and Decision Making
  • Administration and Management
  • Time Management
  • I am both state certified with the Virginia Board of Pharmacy as a technician as well as nationally certified with the Pharmacy Technician Certification Board ( PTCB ) .
Clinical Pharmacy Technician May 2014Present Magellan Health Services Richmond, VA Evaluates and authorizes approval of prior authorization pharmacy requests from prescribers received by telephone and/or facsimile using client clinical criteria. Determines appropriateness for medications. Communicates decision to physicians, physician's office staff, medical management staff and/or pharmacists. Researches, resolves and documents prior authorization outcomes in pharmacy system.
Communicates selected prior authorization criteria, pharmacy benefit coverage and formulary alternatives to physicians, physician's office staff, medical management staff and/or pharmacists.
Escalates requests to Pharmacist when request requires extensive clinical review or denial.
Researches, resolves and documents physician or client inquiries and grievances and provides verbal or written results to client, prescriber, provider and/or management.
Performs other duties as required.
Lead Pharmacy Technician Aug 2002Oct 2014 CVS Pharmacy Richmond, VA Supports our stores and customers by handling phone inquiries, refills, clinical questions, and other pharmacy related requests. Managing prescription entry, clinical care, physician and participant outreach, to assisting with filling/dispensing and packaging of prescriptions.

Supply and monitor robotic machines that dispense medicine into containers and label the containers.

  • Receive written prescription or refill requests and verify that information is complete and accurate.
  • Establish or maintain patient profiles, including lists of medications taken by individual patients.
  • Answer telephones, responding to questions or requests.
  • Mix pharmaceutical preparations, according to written prescriptions.
  • Maintain proper storage and security conditions for drugs.
  • Assist customers by answering simple questions, locating items, or referring them to the pharmacist for medication information.
  • Receive and store incoming supplies, verify quantities against invoices, check for outdated medications in current inventory, and inform supervisors of stock needs and shortages.
  • Operate cash registers to accept payment from customers.
No Degree : General Education Old Dominion University Norfolk, VA
No Degree : General Education J. Sargeant Reynolds Community College Richmond, VA
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Resume Details

This is a real resume for a Clinical Pharmacy Technician in Richmond, Virginia with experience working for such companies as Magellan Health Services, Cvs Pharmacy. This is one of the hundreds of Clinical Pharmacy Technician resumes available on our site for free. Use these resumes as templates to get help creating the best Clinical Pharmacy Technician resume.

Previous Companies:

  • Magellan Health Services
  • CVS Pharmacy

Previous Job Positions:

  • Clinical Pharmacy Technician
  • Lead Pharmacy Technician


  • Old Dominion University
  • J. Sargeant Reynolds Community College

Level of Education:

  • No Degree

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