Team LeaderRochester, New York
Manage Large Market, Multi-National client portfolio in SFO bay area, responsibility for managing regional and Global travel programs.
+ Execute opportunities that will have global strategic impact and provide gain-share potential as well as deliver cost savings and customer experience enhancement opportunities through process improvements, configuration change and ensures bilateral compliance of Corporate Travel Agreement.
+ Coordinate the appropriate resources and leverage them on the clients behalf (i.e. communications, IT, operations, global products, information data delivery, finance, legal, technology).
+Establish performance metrics to monitor and evaluate service and customer satisfaction, participates in quarterly reviews and year end reviews. Evaluate trends in travel expenditure and processes, consulting with on results of data analysis and industry developments and work with key team members in service delivery, training and development,Technology,supplier relations.
+Built and maintained solid relationships with customers, Global Travel Managers and C-level executives to set strategy and plans for the execution of the clients global travel program and goals.
Accountable for delivering outstanding service by leading, communicating and implementing a Global service delivery strategy for the Applied Materials Global Travel program. To drive this strategy into defined tactical actions to maximize the business travel value proposition while meeting the needs of our client. The key focus is to develop, oversee the Global service delivery program, driving account policies to deliver savings as well as optimizing the process efficiencies for our company and this Client.
+ Lead, manage the productivity and maintain the oversight of the servicing platforms to ensure that we are meeting all servicing, data and compliance expectations for the North America Applied executive on-site, regional BTC call center and Northeastern Applied on-site office with client specific travel programs.
+ Manage the service consistency across global markets and drive continuous process improvement, translating the service strategy into actions in 11 country locations for the customers Global travel program.
+ Established partnerships with key business constituents and the customer Global Travel Director in order to ensure effective implementation of all initiatives, strategies, technology deployment, products and services.
+ Responsible for contributing to business planning, executive reviews, QBR and annual reviews, pricing strategies, ongoing P&L management, and business negotiations. Partner with Applied Global Travel Director for all vendor negotiations, air, car and hotel programs, contracts and quarterly reviews.
+Ensure accurate client travel policy interpretation and implementation for high performing teams, ensure consistent traveler experience and client service delivery globally.
This is a real resume for a Client Services Manager Large Market in Felton, California with experience working for such companies as American Express, Lockhead Martin, Travel Technique. This is one of the hundreds of Client Services Manager Large Market resumes available on our site for free. Use these resumes as templates to get help creating the best Client Services Manager Large Market resume.
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