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Intelliteach - Client Services Manager Resume Example

Iverale Nsmaeen
XXXXX XXXXX XXXXX XXXXX, St. Louis, MO 63123
XXXXX XXXXX XXXXX XXXXX, 63123, St. Louis MO
XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXX
Professional Summary

Service-oriented Legal Administrator with 26 plus year background in Law Firms. Core competencies include being computer savvy, strong attention to details, as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.

Reliable legal assistant with background in various types of law , Self starter and ability to prioritize with 25 plus years of experience in the legal industry.

Goal-oriented Legal Assistant dedicated to high levels of customer satisfaction and meeting aggressive business goals.Team Player and Strong attention to detail with specialized knowledge in various Legal systems.

Skills
  • English Language
  • Active Listening
  • Judgment and Decision Making
  • Speaking
  • Critical Thinking
  • Reading Comprehension
  • Time Management
  • Administration and Management
  • Complex Problem Solving
  • Economics and Accounting
  • Clerical
  • Law and Government
  • Troubleshooting
Experience
Client Services Manager Sep 2016Current Intelliteach Creve Coeur, MO

  • Provide business management and profitability services to legal and accounting firms.
  • Maintain a portfolio of client/matter assigned by the firm to collect on outstanding delinquency.
  • Interact with fir management regrading collection portfolio.
  • Perform and prepare client intake and risk assessments for new clients entering firm.
  • collect past due receivables in accordance with firm guidelines and standards.
  • Prepare reports and analyses weekly/monthly to keep firm management apprised of results and performance.
  • Work as a liaison between the clients and attorneys, collecting outstanding A/R while maintaining the client/ attorney relationship.
  • Performs other duties assigned by management
  • Provide backup support to other team members.
  • Travel to firms as needed for face to face updates and meetings.
Legal Secretary/Electronic Website Manager Mar 2014Sep 2016 Evans & Dixon LLC St. Louis, MO
  • Use computers for various applications, such as database management or word processing.
  • Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.
  • Create, maintain, and enter information into databases.
  • Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
  • Complete forms in accordance with company procedures.
  • Locate and attach appropriate files to incoming correspondence requiring replies.
  • Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.
  • Open, read, route, and distribute incoming mail or other materials and answer routine letters.
  • Train and assist staff with computer usage.
  • Maintain over 27 electronic billing sites for electronically billed clients.
  • Review billing issues and cut made to invoices.
  • completed resolutions between clients and attorneys.
Legal Assistant Jun 2010May 2014 ALAW Tampa, FL
  • Prepare and process legal documents and papers, such as summonses, subpoenas, complaints, appeals, motions, and pretrial agreements.
  • Mail, fax, or arrange for delivery of legal correspondence to clients, witnesses, and court officials.
  • Receive and place telephone calls.
  • Organize and maintain law libraries, documents, and case files.
  • Schedule and make appointments.
  • Make photocopies of correspondence, documents, and other printed matter.
  • Assist attorneys in collecting information such as employment, and other records.
  • Prepare and distribute invoices to bill clients or pay account expenses.
  • Draft and type office memos.
  • Complete various forms, such as  trial and courtroom requests, and applications for clients.
  • Attend legal meetings, such as client interviews, hearings, or depositions, and take notes.
  • Review legal publications and perform database searches to identify laws and court decisions relevant to pending cases.
Legal Collections Administrator Jun 2010Mar 2014 Marcadis Singer, PA Tampa, FL
  • Use computers for various applications, such as database management or word processing.
  • Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.
  • Create, maintain, and enter information into databases.
  • Complete forms in accordance with company procedures.
  • Maintain scheduling and event calendars.
  • Locate and attach appropriate files to incoming correspondence requiring replies.
  • Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.
  • Conduct searches to find needed information, using such sources as the Internet.
  • Collected a predefined dollar amount from clients.
  • Oversaw a portfolio of over 6,0000 file which involved extensive skip tracing and locating any and all available assets to satisy judgments and liens.
  • Maintained post judgment files. 
  • Trained new and existing employees on all remedies to collect within the FDCPA guidelines.
Legal Collections Administrator Feb 1998May 2006 Kramer & Frank PC St. Louis, MO
  • Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.
  • Create, maintain, and enter information into databases.
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
  • Collected a predefined dollar amount monthly via written and verbal communication on payment in full resolutions as well as settlements.
  • Documented all system files as well as completing docket instructions.
  • Represented the firm in court on assigned filed collecting consent judgments, payment resolution or setting cases for trial.
Education
High School Diploma May 1987 Bishop DuBourg High School St. Louis, MO
  • Graduated with honors.
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Resume Details

This is a real resume for a Client Services Manager in St. Louis, Missouri with experience working for such companies as Intelliteach, Evans Dixon Llc, Alaw. This is one of the hundreds of Client Services Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Client Services Manager resume.

Previous Companies:

  • Intelliteach
  • Evans Dixon LLC
  • ALAW

Previous Job Positions:

  • Client Services Manager
  • Legal Secretary
  • Legal Assistant

Schools:

  • Bishop DuBourg High School

Level of Education:

  • High School Diploma

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