Peggy Adams Animal Clinic - Client Services Resume Example

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Jackson Thompson

XXXX XXXXXXXXX XXXXXXX XXX XXX XXX, West Palm Beach, FL 33417

Ph: XXXXXXXXXXXX

XXXXXXXXXXXXXXXXXXX

Professional Summary

Customer service professional with 8 years experience in a variety of industries providing support to low and high level executives. I have a proven track record of meeting deadlines, being extremely
organized, and efficiently prioritizing and handling multiple tasks,Excellent verbal and written communication skills. Excellent time
management skills with the ability to prioritize and handle multiple
projects in fast paced environments. Team player with diligent work habits. Bilingual in English and Spanish

Skills

Microsoft office word, Microsoft office * Excel and PowerPoint skills
Time Management
Critical Thinking

Experience

Client Services Mar 2014－Present Peggy Adams Animal Clinic － West Palm Beach, Fl

Help with multiple aspects of customer service. check in surgery's in the morning, sell heart-worm, flea and tick medications to pet owners, update medical records
Create new records, answer phones and relay them to the proper parties.

Read source documents such as canceled checks, sales reports or bills, and enter data in specific data fields using scanners.

Dispatcher Oct 2013－Apr 2014 CommOps Tech @ Comcast CableInsight Global － West Palm Beach, FL

Inputs and retrieves subscriber account data and makes notations as needed Runs basic reports for Fulfillment operation Fields sales calls from Installers and Service Technicians Assisting with up-sells and administrative duties Maintains daily operational records which include account credits Escalation of issues, and referral requests Promotes and recommends Company products and services Meet technicians' needs during up-selling of a customer Provides support for inbound calls from Technicians related to sales Verify not home customer Reschedule appointments.

Collections Clerk Oct 2012－Jul 2013 EOS CCA － NORWELL, MA

Answering incoming calls and make outbound calls Worked from auto dialer with over 250 calls per day Advice customers of necessary actions and strategy for debt payment Negotiated payments and set up payment plans Locate and notify customers Utilized skip tracing methods Update existing customers accounts.

CASHIER LEAD REPRESENTATIVE Dec 2008－Jul 2010 Macy's － Garden City, NY

Supervising cashiers including assigning work, training, reviewing quality of work and disciplining Provide prompt, friendly customer service Responsible for cash control in tills and safe Assist manager Review paper work submitted by cashier for completeness and accuracy Monitor all cashier drops and close out cashier's daily on duty.

SALES ASSOCIATES May 2007－Aug 2008 Food Town Market － Bronx, NY

Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service.
Maintain an awareness of all promotions and advertisements.
Assist in floor moves, merchandising, display maintenance, and housekeeping Assist in processing and replenishing merchandise and monitoring floor Aid customers in locating merchandise.
Communicate customer requests to management.

Sales Representative Jan 2012 CC Concepts Inc － Woburn, Ma

Servicing existing and new Prospective customer Follow up on sales leads Work out sales quotations to meet customers' needs and wants Provide excellent customer service skills Develop long term relationship with customers.

Education