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Chase Paymentech Jpmorgan Chase - Client Service Specialist Resume Example

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Jack Carter
XXX XX XXXXXX XXX XXXXX X, Scottsdale, AZ 85257
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXXX
Summary
Advanced technical support representative with  over7 years experience.Very knowledgeable with connectivity,and problem solving.Highly motivated Technical Support professional. Strong verbal, listening and written skills. Comfortable in interacting with all levels of the organization and public. Able to negotiate and problem solve quickly, accurately, and efficiently. Adept at multitasking to achieve individual and team goals. Diverse background includes sales, customer service,tech support and billing . Committed to quality and excellence.
Skills
  • MS Windows
  • MS Office
  • Intermediate
  • TYPING
  • Internet (researching)
  • INTERPERSONAL PROBLEM SOLVING
  • Communication Skills
  • Customer and Personal Service
  • Active Listening
  • Persuasion
  • Reading Comprehension
  • Critical Thinking
  • Writing
  • Social Perceptiveness
  • Coordination
  • Time Management
  • Active Learning
  • Judgment and Decision Making
  • Troubleshooting
Experience
Client Service Specialist Oct 2012Present Chase Paymentech (Jpmorgan Chase) Tempe, AZ
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Create, maintain, and enter information into databases.
  • Complete forms in accordance with company procedures.
  • Provide services to customers, such as order placement or account information.
  • Provide Billing details to merchants
  • Answering inbound telephone calls responding to customer inquiries and problems concerning their credit card processing equipment
  • Acting as first level of support for all calls/issues related to point of sale hardware
  •  Troubleshooting equipment and software issues to resolution or escalation
  • Answering questions pertaining to transaction and batch information
  •  Gathering necessary information to document and resolve customer problems
  • Maintaining telephone call statistics while adhering to call quality monitoring guidelines.
Customer Service Rep Sep 2008Sep 2012 Dish Network Service, LLC Phoenix, AZ
  • Advanced Technical support customer support Telecommunications Services.
  • troubleshooting connectivity with dish and none dish equip.
  • trouble shot Broadband connectivity,customer support, billing,.
  • Call Center, Technical Support, Broadband support, Sales, Problem Solving, trained to handle bundled accounts,.
Prize Attendant Sep 2007Apr 2008 Dave & Buster's Tempe, AZ
  • Entertainment Venues and Theaters.
  • stocking,ticket taker,cleaning,custmer service.
Cashier/Clerk,Fitting Room attendant Aug 2007Oct 2007 Zizabeh Tempe, AZ
  • Retail.
  • stocking,cashier,fitting room attendant,cleaning.
  • clothing store.
  • Laundry Technician/kitchen appliance tech.
Server/Hostess Jan 2007Aug 2007 Sears Roebucks Tempe, AZ
  • Telecommunications Services.
  • Troubleshooting, Call Center, Problem Solving, Billing support, Sales, Customer Relations,.
Restaurant/Food Services Feb 2006Jul 2006 Denny's Corporation El Reno, OK
  • Customer Relations, Cash Handling, Proficient in food preparation and cooking, Stocking, Customer Service,.
Cashier/Clerk Aug 2004Feb 2006 Family Dollar Stores, Inc El Reno, OK
  • Retail.
  • stocking, cleaning,cashier,customer service.
  • Customer Relations, Cash Handling, Stocking.
Education
Associate of Arts : English, Math, History May 2006 Canadian Valley Vo-Tech El Reno, OK COMMERCIAL AND GRAPHIC ARTS
Some College Coursework Completed, Graphic Communications, Graphic Design, Fine and Studio Art, August 2006 - I graduated Collins College Tempe, AZ Vocational, commercial design, Graphic Design, August 2004 - I graduated
El Reno High School El Reno, OK
Affiliations
SKILLS USAUpward Bound
Additional Information
  • HERITAGE CLUB
    HONORS & AWARDS
    perfect quality assurance scores
    presidential award for honors
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Resume Details

This is a real resume for a Client Service Specialist in Scottsdale, Arizona with experience working for such companies as Chase Paymentech Jpmorgan Chase, Dish Network Service, Llc. This is one of the hundreds of Client Service Specialist resumes available on our site for free. Use these resumes as templates to get help creating the best Client Service Specialist resume.

Previous Companies:

  • Chase Paymentech Jpmorgan Chase
  • Dish Network Service
  • LLC

Previous Job Positions:

  • Client Service Specialist
  • Customer Service Rep
  • Prize Attendant
  • Cashier
  • Clerk

Schools:

  • Canadian Valley Vo-Tech
  • Collins College
  • El Reno High School

Level of Education:

  • Associate of Arts
  • Some College Coursework Completed, Graphic Communications, Graphic Design, Fine and Studio Art, \nAugust 2006 - I graduated

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