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Regional Adjustment Bureau - Client Liaison Resume Example

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Zoe Jenkins
XXXX XXXX XXXXXX, Memphis, TN 38135

Results-oriented professional with fifteen years of Customer Service and three years of experience working in the Recovery Management industry.  Competent at managing responsibilities in a high-volume atmosphere, hard worker, quick learner, with the ability to train, motivate, and supervise customer service employees. Skilled at interacting with customers of all socioeconomic backgrounds and interacts with all levels of management.

  • Microsoft Windows
  • Outlook
  • Excel
  • Customer Service
  • Multi-tasking
  • Administration and Management
  • Time Management
  • Clerical
Client Liaison Mar 2013Present Regional Adjustment Bureau Cordova, TN

Communicating between RAB and our clients, through daily contact.

  • Heavy usage of Microsoft Windows and Outlook.
  • To help enhance the flow of information between RAB and our Clients.
  • Request any documentation from the client for the borrowers.

Perform reports to present to Management and staff.

  • Complete daily, weekly, monthly maintenance reports for each client and management staff.

Reporting and Tracking individuals in Rehabilitation program.

  • Review each account to insure the collector properly qualified the borrower's account and is placed in correct disposition.
  • Track each payment in the rehab. pipeline to reduce fallout.
  • Came up with plan to get 50% of paperwork returned within the first month of rehabilitation program.
  • Tracks and monitors the progress of the borrower through the rehabilitation program and reports accordingly to the client.
  • Prepare all accounts that qualify for funding.
  • Follow all client specifications when completing the rehabilitation process.

Detail reporting to client on all issues or correspondence.

  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Notifying client of any complaints or lawsuits, follow up with client specific protocol.
  • Responsible for communication with the client when making special settlement requests.
Technical Analyst Feb 2012Jan 2013 Innosource/FedEx Collierville, TN
  • Monitor HP Openview(OVO)/ Production servers for alarms, errors, database, applications, file system, other issues, etc.
  • Monitor the Messaging Infrastructure Backbone/ queues for FedEx Responsible for logging all issues reported to Operations(either via applications or telephone calls)

Christina Odom Ph: 901-485-9751

  • Heavy usage of Microsoft Windows and Outlook
  • Responsible for logging all issues reported to Operations(either via applications or telephone calls)
  • Verified and logged in deadlines for responding to daily inquiries.
Senior Assistant Manager Nov 2000Feb 2012 CEC Entertainment, Inc Cordova, TN

More than 11 years' of Customer Service More than 7 years' of Supervising experience.

  • Assist in interviewing, hiring, and training of job responsibilities, policies and procedures for new hires.
  • Perform inventories and store orders as well as setting up merchandise displays.
  • Builds sales and maximizes profits by effectively recruiting, training, developing and communicating Company and Guest expectations to the entire team.
  • Coached, teach and motivate to maintain high-quality Guest service and safety.
  • Exercises good business skills and judgment in cost control procedures, financial accounting, inventory levels, and labor management.
  • Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Efficiently resolved problems or concerns to the satisfaction of all involved parties.
  • Opened up new locations in Jackson, TN
  • Traveled to several other locations to help out with management staff was short.
  • Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
  • Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
  • Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.
  • Ensured proper cleanliness was maintained in all areas of the bar and front of house.
  • Optimized profits by controlling food, beverage and labor costs on a daily basis.
  • Built sales forecasts and schedules to reflected desired productivity targets.
  • Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
  • Managed closing duties, including restocking items and reconciliation of the cash drawer.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Jan 2000Jan 2012
Bachelor of Applied Science : Technology Information System Security Dec 2011 ITT Technical Institute Cordova, TN
Associate of Applied Science : Information Technology Computer Network Systems Dec 2009 ITT Technical Institute Cordova, TN
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Resume Details

This is a real resume for a Client Liaison in Memphis, Tennessee with experience working for such companies as Regional Adjustment Bureau, Innosource, Fedex. This is one of the hundreds of Client Liaison resumes available on our site for free. Use these resumes as templates to get help creating the best Client Liaison resume.

Previous Companies:

  • Regional Adjustment Bureau
  • Innosource
  • FedEx

Previous Job Positions:

  • Client Liaison
  • Technical Analyst
  • Senior Assistant Manager


  • ITT Technical Institute

Level of Education:

  • Bachelor of Applied Science
  • Associate of Applied Science

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