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Helping to Unite Gold Star Survivors - Client contact representative Resume Example

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Oliver Martinez
Professional Summary

Accomplished and energetic  Social worker with a solid history of achievement in Human Relations . Motivated leader with strong organizational and prioritization abilities. Areas of expertise include, confidentiality,  discernment and being the best in what ever I do.

Service-oriented with  the military and  their dependents with 20 plus years  background in military . Core competencies include computer , and other office equipment ,as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.

  • Administration and Management
  • Active Listening
  • Reading Comprehension
  • Speaking
  • Monitoring
  • Social Perceptiveness
  • Judgment and Decision Making
  • Computers and Electronics
  • Time Management
Client contact representative 03/2005 to 10/2008
Helping to Unite Gold Star Survivors Fort Hood , TX
Assist and comfort military survivors of all military actions .Maintain  confidential files on casualties. Facilitate group counseling through out Texas.
  • Oversee activities directly related to making products or providing services.
  • Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.
  • Counsel individuals, groups, families, or communities regarding issues including mental health, poverty, unemployment, substance abuse, physical abuse, rehabilitation, social adjustment, child care, or medical care.
  • Interview clients individually, in families, or in groups, assessing their situations, capabilities, and problems, to determine what services are required to meet their needs.
Assistant Field Representative 07/2002 to 03/2005
Experience Works Killeen, TX
  • Prepare and maintain records and case files, including documentation such as clients' personal and eligibility information, services provided, narratives of client contacts, and relevant correspondence.
  • Develop rehabilitation plans that fit clients' aptitudes, education levels, physical abilities, and career goals.
  • Monitor and record clients' progress to ensure that goals and objectives are met.
  • Confer with clients to discuss their options and goals so that rehabilitation programs and plans for accessing needed services can be developed.
  • Maintain close contact with clients during job training and placements to resolve problems and evaluate placement adequacy.
  • Participate in job development and placement programs, contacting prospective employers, placing clients in jobs, and evaluating the success of placements.
Eligibility social worker 02/1978 to 02/1998
County of Los Angeles Los Angeles, Ca
  • Manage staff, preparing work schedules and assigning specific duties.
  • Direct and coordinate organization's financial and budget activities to fund operations, maximize investments, and increase efficiency.
  • Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
  • Interpret and explain information such as eligibility requirements, application details, payment methods, and applicants' legal rights.
  • Initiate procedures to grant, modify, deny, or terminate assistance, or refer applicants to other agencies for assistance.
  • Compute and authorize amounts of assistance for programs such as grants, monetary payments, and food stamps.
  • Compile, record, and evaluate personal and financial data in order to verify completeness and accuracy, and to determine eligibility status.
Associate of Arts: Criminal Justice Jun 1995 Cerritos College - Norwalk, CA
Master of Arts: Social Work/Mental Health May 1978 California State San Bernadino - San Bernadino, CA
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Resume Details

This is a real resume for a Client contact representative in Killeen, Texas with experience working for such companies as Helping To Unite Gold Star Survivors, Experience Works, County Of Los Angeles. This is one of the hundreds of Client contact representative resumes available on our site for free. Use these resumes as templates to get help creating the best Client contact representative resume.

Previous Companies:

  • Helping to Unite Gold Star Survivors
  • Experience Works
  • County of Los Angeles

Previous Job Positions:

  • Client contact representative
  • Assistant Field Representative
  • Eligibility social worker


  • Cerritos College
  • California State San Bernadino

Level of Education:

  • Associate of Arts
  • Master of Arts

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