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Professional Fire Fighters Association Of Louisiana - Clerical Support Resume Example

Camila Foster
X X XXX XXXXX, Baton Rouge, LA 70898
Ph: XXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXXXXXX
Professional Summary:

Seasoned Customer Service Professional with more than 5 years of experience in a fast-paced call center. Excellent communication and typing skills. Track record of achieving exceptional results in Sales and Customer Service. 

Skills:
  • Mathematics
  • Personnel and Human Resources
  • Telecommunications
  • Troubleshooting
  • Clerical
  • Speaking
  • Writing
Experience:
Clerical Support Dec 2012Present Professional Fire Fighters Association of Louisiana Baton Rouge, LA
  • Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.
  • Answer phone calls and direct calls to appropriate parties or take messages.
  • Process payroll information.
  • Greet visitors and determine whether they should be given access to specific individuals.
  • Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.
  • Open, sort, and distribute incoming correspondence, including faxes and email.
  • Prepare responses to correspondence containing routine inquiries.
Floor/Sales Lead Nov 2009Apr 2011 Sur la Table Stores, Inc Baton Rouge, LA
  • Manage staff, preparing work schedules and assigning specific duties.
  • Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
  • Plan store layouts or design displays.
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
  • Assign employees to specific duties.
  • Review inventory and sales records to prepare reports for management and budget departments.
Asst. Floor Coordinator Jan 2002Jul 2008 Convergys Corporation Baton Rouge, LA
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Solicit sales of new or additional services or products.
Education:
Bachelor of Science : Nursing Southeastern LA University Hammond, LA
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Resume Details

This is a real resume for a Clerical Support in Baton Rouge, Louisiana with experience working for such companies as Professional Fire Fighters Association Of Louisiana, Sur La Table Stores, Inc. This is one of the hundreds of Clerical Support resumes available on our site for free. Use these resumes as templates to get help creating the best Clerical Support resume.

Previous Companies:

  • Professional Fire Fighters Association of Louisiana
  • Sur la Table Stores
  • Inc

Previous Job Positions:

  • Clerical Support
  • Floor
  • Sales Lead
  • Asst Floor Coordinator

Schools:

  • Southeastern LA University

Level of Education:

  • Bachelor of Science

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