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Benchmark Restoration and Cleaning - cleaning and restoration specialist Resume Example

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Brooklyn Henderson
XXXX XXXXXX XX XXXX XXX , Vancouver , WA 98661 | (H) XXXXXXXXXXXX | XXXXXXXXXXXXXXXXXXXX
Professional Summary

Seasoned customer service representative with over 15 years career experience in the customer service industry. Highly motivated with an exemplary attitude. Dedicated to ensuring all clientele expectations are manageable , then met or exceeded. Employs exceptional skills in: customer relations, mediation, sales, and team management.

Skills
  • P&L management
  • Multi-operations management
  • Personnel management
  • Inventory control
  • Customer needs assessment
  • Conflict resolution
  • Customer relations
  • Recruitment and talent development
  • Multi-site operations expert
Experience
cleaning and restoration specialist 01/2006 to Present
Benchmark Restoration and Cleaning Vancouver, WA
  • Drive and maintain company vehicle, including functionality and cleanliness.
  • Explain and follow customer service procedures in order to maintain company consistency.
  • Maintain customer relations with homeowners, tenants, residential property managers, apartment managers, facility maintenance professionals and insurance adjustors.
  • Clean and restore building interiors damaged by fire, smoke, or water, using commercial cleaning equipment.
  • Biohazard cleanup including raw sewage, trauma, and crime scenes.
  • Installation of subfloor, carpet, laminate flooring, tile & grout, drywall, baseboards and covebase.
  • Mixing and application of chemicals according to specifications.
Area Field Manager 06/2004 to 09/2006
U-haul Portland , OR
  • Cultivated relationships between U-haul and Independent business owners to facilitate compliance with U-Haul regulations and standards in coordination with 25+ independent businesses and their employees.
  • Maintained comprehensive safety standards on all job sites, immediately reporting and correcting violations.
  • Recruited, hired, trained, and supervised 25+ independent business owners and employees, providing ongoing support and development.
Facility and Storage Manager 03/2002 to 06/2004
U-haul Portland , OR
  • Inspect grounds, facilities, and equipment routinely to determine necessity of repairs or maintenance.
  • Exceeded departmental sales goals by 20% for 2 consecutive years.
  • Increases net profits in 2 locations by 15% each year.
  • Interviewed, hired, and developed 10 new staff members for U-haul, within 2 years.
  • Maintained exemplary customer service in a highly stressful environment.
Customer Service Representative 06/2001 to 03/2002
U-haul Portland, OR
Cashier, Customer Service Representative 09/1999 to 06/2001
Bi-mart Damascus, OR
Closing manager,Pizza assemly worker 03/1998 to 09/1999
Figaro's Pizza Sandy , OR
Education
High School Diploma: Sandy Highschool - Sandy, OR
General Studies Mount Hood Community College - Gresham, OR
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Resume Details

This is a real resume for a cleaning and restoration specialist in Vancouver, Washington with experience working for such companies as Benchmark Restoration And Cleaning, U Haul, Bi Mart. This is one of the hundreds of cleaning and restoration specialist resumes available on our site for free. Use these resumes as templates to get help creating the best cleaning and restoration specialist resume.

Previous Companies:

  • Benchmark Restoration and Cleaning
  • U haul
  • Bi mart

Previous Job Positions:

  • cleaning and restoration specialist
  • Area Field Manager
  • Facility and Storage Manager
  • Customer Service Representative
  • Cashier

Schools:

  • Sandy Highschool
  • Mount Hood Community College

Level of Education:

  • High School Diploma

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