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Gallagher Bassett Services - Claims Technical Assistant Resume Example

Chloe Torres
Professional Summary

Administrative Assistant and Worker's Compensation Claims Assistant with more than 40 years of experience in fast-paced Third Party Administrator company. Excellent computer, organization and communication skills. Passionate and motivated, with a drive for excellence.

  • Clerical
  • Customer and Personal Service
  • Administration and Management
  • Personnel and Human Resources
  • Computers and Electronics
  • Equipment Maintenance
Claims Technical Assistant Oct 2010Jul 2014 Gallagher Bassett Services, Inc. Scottsdale, AZ
  • Prepare Industrial Commission of Arizona (ICA) forms per State requirements within specified time limits.
  • Scan and attach information to claim file such as ICA notices, medical bills, legal documents, police reports, etc.
  • Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
  • Answer telephones, handle call inquiries or take messages.
  • Prepare documents to be shipped via e-mail or mail, such as copies of files for defense and/or plaintiff attorneys, IME's (Independent Medical Exam), etc.
  • Compose letters to request medical treatment records, medical bills, wage information, police reports, etc.
  • Place materials into storage receptacles, such as file cabinets, boxes, or drawers, according to classification and identification information.
Branch Secretary Jul 1975Sep 2010 GAB Robins North America Phoenix, AZ
  • Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.
  • Answer phone calls and direct calls to appropriate parties or take messages.
  • Process payroll information.
  • Greet visitors and determine whether they should be given access to specific individuals.
  • Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.
  • File and retrieve corporate documents, records, and reports.
  • Open, sort, and distribute incoming correspondence, including faxes and email.
  • Provide clerical support to other departments.
  • Supervise and train other clerical staff and arrange for employee training by scheduling training or organizing training material.
  • Provide technical support for voice services and equipment, such as voice mail system, telecom system.
  • Confer with network users about how to solve existing system problems.
  • Liaison between office and IT Department to troubleshoot and resolve hardware, software, or other network and system problems. 
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
  • Complete forms in accordance with company procedures.
  • Make copies of correspondence or other printed material.
  • Locate and attach appropriate files to incoming correspondence requiring replies.
  • Open, read, route, and distribute incoming mail or other materials and answer routine letters.
  • Prepare and mail checks.
  • Order and dispense supplies.
  • Learn to operate new office technologies as they are developed and implemented.
  • Train and assist staff with computer usage.
  • Supervise other clerical staff and provide training and orientation to new staff.
  • Transcribe dictation. 
  • Process and review employment applications to evaluate qualifications or eligibility of applicants.
  • Arrange for advertising or posting of job vacancies.
  • Interview job applicants to obtain and verify information used to screen and evaluate them.
  • Select applicants meeting specified job requirements and refer them to hiring personnel.
High School Diploma May 1969 Harmony High School Harmony, MN
No Degree: Medical Secretary Rochester Junior Community College Rochester, MN
No Degree: Computer Course Mesa Community College Mesa, AZ
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Resume Details

This is a real resume for a Claims Technical Assistant in Mesa, Arizona with experience working for such companies as Gallagher Bassett Services, Inc, Gab Robins North America. This is one of the hundreds of Claims Technical Assistant resumes available on our site for free. Use these resumes as templates to get help creating the best Claims Technical Assistant resume.

Previous Companies:

  • Gallagher Bassett Services
  • Inc
  • GAB Robins North America

Previous Job Positions:

  • Claims Technical Assistant
  • Branch Secretary


  • Harmony High School
  • Rochester Junior Community College
  • Mesa Community College

Level of Education:

  • High School Diploma
  • No Degree

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