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Allsup Inc - Claims Specialist Resume Example

Ellie Russell
XXXX XXXXXXX XXXXX, Belleville, IL 62220
Professional Summary

Seasoned Claims Specialist with four years of experience working in a fast-paced environment. Excellent track record of dealing with a diverse group of clientele, and critically analyzing varied regulations and criteria. Proven ability to write and communicate effectively with clients and co-workers. Motivated and drive to excel; handles tasks with accuracy and efficiency.

  • Customer and Personal Service
  • Active Listening
  • Critical Thinking
  • Reading Comprehension
  • Writing
  • Judgment and Decision Making
  • Time Management
  • Active Learning
Claims Specialist Aug 2011Present Allsup Inc Belleville, Il

Interview and correspond with claimants and Social Security.

Analyze information gathered from previous claim paperwork and medical records, and compare this with complex and varied Social Security criteria and requirements for medical disability.

Write extensively to prepare detailed reports on claimants residual functional capacity, work history and training, as well as medical source treatment, testing, diagnoses, etc.

Maintain independent schedule of appointments; meet weekly and monthly goals for caseload quotas.

Develop and assist in implementing new, web-based application interface project.

Selected to work within an inter-department group to pilot a new, web-based application interface.

Provide feedback to management in small, group meetings; thorough tracking of pilot results via Microsoft Excel.

Individual Payment Specialist Jul 2010Aug 2011 Allsup Inc Belleville, IL

Review bank account information to ensure accurate withdrawals of monies owed for representation fees.

Process, credit, and post customer payments.

Explain details of consumer fee agreement. Answer and resolve questions and customer issues pertaining to representative fee.

Negotiate payment plans; send and receive invoices; monitor account payment status, and make collection calls on past-due accounts.

Telecounseling Supervisor Aug 2009May 2010 Southern Illinois University Carbondale Carbondale, Il

Oversee activities of staff telecounselors. Monitor staff performance, provide constructive feedback, and answer questions from staff as needed.

Interview prospective employees; advise and consult of the hiring of new employees.

Train new student telecounselors, and develop and implement new training materials.

Assist in telecounseling duties when staffing was short.

Telecounselor Aug 2007Jul 2009 Southern Illinois University Carbondale IL, 62220

Contact prospective college students and provide information relating to campus activities, student life, academic programs, financial aid, resources, etc.

Speak with current students, typically in their first-year, to monitor their transition to college, as well as assist in giving them guidance and support.

Document and rank prospective student interest in attending SIUC; meet daily, weekly, and monthly goals.

Bachelor of Arts : English May 2010 Southern Illinois University Carbondale Carbondale, IL Minor in Political Science
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Resume Details

This is a real resume for a Claims Specialist in Belleville, Illinois with experience working for such companies as Allsup Inc, Southern Illinois University Carbondale. This is one of the hundreds of Claims Specialist resumes available on our site for free. Use these resumes as templates to get help creating the best Claims Specialist resume.

Previous Companies:

  • Allsup Inc
  • Southern Illinois University Carbondale

Previous Job Positions:

  • Claims Specialist
  • Individual Payment Specialist
  • Telecounseling Supervisor
  • Telecounselor


  • Southern Illinois University Carbondale

Level of Education:

  • Bachelor of Arts

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