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State Farm Insurance Company - Claims Processor Resume Example

Ntdoraa D Ohdsun
Summary: Experienced claims professional whose leadership, customer service focus, and strategic problem solving creates reults.
  • Customer Service
  • Data Entry
  • Claims Processing
  • Systems Evaluation
  • Insurance Law
  • Records Administration
Claims Processor 01/2012 to Current
State Farm Insurance Company Duluth, Georgia
  • Handled high volume calls providing excellent customer service
  •  Reviewef, processef, and settled auto property and material damage claims, contributory and comparative negligence, and assumption of risk
  • Executed established procedures and create new best practices to increase process efficiencies and exceed customer service standards
  • Developed and applied specialized  knowledge of contracts, endorsements, state laws and regulations, and  repair solutions within approved limits
  • Calculated diminished value in Georgia
  • Led staff development initiative at a new under performing location to train team members on correct procedures and customer service philosophy
Claims Assistant 01/2011 to 01/2012
State Farm Insurance Company Duluth, GA
  • Provided administrative support to claims department staff
  • Managed high volume calls and connect customers with appropriate personnel
  • Performed claims support duties including data entry and  file maintenance
  •  Requested and reviewed police reports  office skills
  •  Processed customer CDs and provided related customer service
  •  Increased process efficiencies by developing improved processes
  • Managed detailed records, using claims management systems
  • Assisted in processing transactions-opening claims, closing, checks
Customer Service 01/2010 to 01/2011
Ryla Teleservices Kennesaw, GA
  • Provide customer service support to Verizon Wireless customers
  •   Manage customer calls regarding VZW products and services
  •  Conduct follow-up calls to customers to ensure that appropriate changes were made to resolve customer's problem and increase customer retention
  •  Provide Tier 1 technical support for VZW products
  • Handle high volume calls and route to appropriate extensions
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Front Desk/Customer Service 01/2005 to 01/2009
Mercy Ridge Retirement Community Timonium, MD
  • Managed all aspects of Front Desk support
  • Operated telephone console, determining needs and routing calls to appropriate department
  • Serves as first point of contact for site and provided impression management to brand top notch customer service 
  • Appointment setting as requested 
  • Drafted company memos, correspondence, and compiled records reports 
  • Worked closely with company leaders to provide support as needed.
Comer Memorial High School - Sylacauga , AL
Argosy University - Atlanta , GA
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Resume Details

This is a real resume for a Claims Processor in Duluth, Georgia with experience working for such companies as State Farm Insurance Company, Ryla Teleservices, Mercy Ridge Retirement Community. This is one of the hundreds of Claims Processor resumes available on our site for free. Use these resumes as templates to get help creating the best Claims Processor resume.

Previous Companies:

  • State Farm Insurance Company
  • Ryla Teleservices
  • Mercy Ridge Retirement Community

Previous Job Positions:

  • Claims Processor
  • Claims Assistant
  • Customer Service
  • Front Desk


  • Comer Memorial High School
  • Argosy University

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