State Farm Insurance Company - Claims Processor Resume Example

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XXXX XXXXXXXXXXXX XXXX XXXXX, Duluth, GA. 30096 XXXX XXXXXXXXXXXX XXXX XXXXX, 30096, Duluth GA. | XXXXXXXXXXXX | XXXXXXXXXXXXXXXXXXXXX

Summary

Summary: Experienced claims professional whose leadership, customer service focus, and strategic problem solving creates reults.

Skills

Customer Service
Data Entry

Claims Processing
Systems Evaluation

Insurance Law
Records Administration

Experience

Claims Processor 01/2012 to Current
State Farm Insurance Company – Duluth, Georgia

Handled high volume calls providing excellent customer service
Reviewef, processef, and settled auto property and material damage claims, contributory and comparative negligence, and assumption of risk
Executed established procedures and create new best practices to increase process efficiencies and exceed customer service standards
Developed and applied specialized knowledge of contracts, endorsements, state laws and regulations, and repair solutions within approved limits
Calculated diminished value in Georgia
Led staff development initiative at a new under performing location to train team members on correct procedures and customer service philosophy

Claims Assistant 01/2011 to 01/2012
State Farm Insurance Company – Duluth, GA

Provided administrative support to claims department staff
Managed high volume calls and connect customers with appropriate personnel
Performed claims support duties including data entry and file maintenance
Requested and reviewed police reports office skills
Processed customer CDs and provided related customer service
Increased process efficiencies by developing improved processes

Managed detailed records, using claims management systems
Assisted in processing transactions-opening claims, closing, checks

Customer Service 01/2010 to 01/2011
Ryla Teleservices – Kennesaw, GA

Provide customer service support to Verizon Wireless customers
Manage customer calls regarding VZW products and services
Conduct follow-up calls to customers to ensure that appropriate changes were made to resolve customer's problem and increase customer retention
Provide Tier 1 technical support for VZW products
Handle high volume calls and route to appropriate extensions

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Front Desk/Customer Service 01/2005 to 01/2009
Mercy Ridge Retirement Community – Timonium, MD

Managed all aspects of Front Desk support
Operated telephone console, determining needs and routing calls to appropriate department
Serves as first point of contact for site and provided impression management to brand top notch customer service
Appointment setting as requested
Drafted company memos, correspondence, and compiled records reports
Worked closely with company leaders to provide support as needed.

Education

Comer Memorial High School - Sylacauga , AL

Argosy University - Atlanta , GA

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Resume Details

This is a real resume for a Claims Processor in Duluth, Georgia with experience working for such companies as State Farm Insurance Company, Ryla Teleservices, Mercy Ridge Retirement Community. This is one of the hundreds of Claims Processor resumes available on our site for free. Use these resumes as templates to get help creating the best Claims Processor resume.

                                        Previous Companies:
                                        State Farm Insurance Company
Ryla Teleservices
Mercy Ridge Retirement Community

                                

                                        Previous Job Positions:
                                        Claims Processor
Claims Assistant
Customer Service
Front Desk

                                

                                        Schools:
                                        Comer Memorial High School
Argosy University

                                

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