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Aerotek Professional Services Contractor - Claim Review Specialist Resume Example

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Ava Rogers
XXXX XXXXXXXXXX XXX XXXX X, East Saint Louis, IL 62205
XXXXXXXXXXXXXXXXXXXXXXXXXXX
Ph: XXXXXXXXXXXX
Professional Summary
Dedicated customer service representative with motivation to maintain customer satisfaction and contribute to company success.
Skills
  • Strong communication skills 
  • Negotiation
  • Organized and efficient
  • Active listener
  • Complex problem solving
  • Accountability
Experience
Aerotek Professional Services Contractor St.Louis , Mo Claim Review Specialist Jan 2014Present
  • Inbound calls from certified  mechanical shops and car owners for approval for their maintenance services  
  • Pay and process claims within designated authority level.
  • Checking for available coupons
  • Providing detail information about customers maintenance coupons   
National Asset Recovery St.Charles, Mo Collection Representative Sep 2012May 2013
  • Compliance with FDCPA, TCPA, and other Bank of America mortgage laws and regulation.
  • Advise customers of necessary actions and strategies for debt repayment.
  • Record information about financial status of customers and status of collection efforts.
  • Provided detail information to homeowners that are seeking for assistants concerning mortgage modifications
  • Locate and notify customers of delinquent accounts by telephone to solicit payment.
American Water Resources Fairview Heights , IL Customer Services Sales Jul 2012Sep 2012
  • Provided insurance coverage for homeowner's waterline, sewer line, and in home-plumbing.
  • Inbound calls from current American Water Resource customer filing a claim.
  • Securing local contractors to perform and explain coverage.
  • Performed day today claim actives, follow up on repaired claims, via call handling, mailing handling of incoming repair, contractor invoices, account maintenance, file documentation, problem resolution.
Express Scripts (Aerotek) Fairview Heights , IL Patient Care Adocate Nov 2011Mar 2012
  • Received a high volume of inbound calls from doctors, pharmacies,  insurance providers and patients
  • Handled medical records with sensitivity and confidentiality while maintaining strict adherence to all HIPAA Privacy and Security Regulations.
  • Verified patient insurance coverage, determined deductibles, processed carrier payments, and billed for any balance remaining.
  • Liaised between insurance personnel and patients to confirm coverage and ensure proper billing and reimbursement.
  • Identified and resolved potential drug interactions, communicating any concerns to pharmacist.
Washington Park Library Washington Park , IL Library Clerk Jun 2009Jan 2011
  • Operate small branch libraries, under the direction of off-site librarian supervisors.
  • Enter and update patrons' records on computers.
  • Register new patrons and issue borrower identification cards that permit patrons to borrow books and other materials.
  • Maintain records of items received, stored, issued, and returned, and file catalog cards according to system used.
  • Perform clerical activities, such as answering phones, sorting mail, filing, typing, word processing, and photocopying and mailing out material.
  • Take action to deal with disruptive or problem patrons.
GC Services WeldonSpring , Mo Collections Representative Jan 2004Jun 2009
  • High inbound/outbound calls for  MCI residential services
  • Comply with FDCPA , TCPA guidelines
  • Locate and monitor overdue accounts, using computers and a variety of automated systems.
  • Advise customers of necessary actions and strategies for debt repayment.
  • Receive payments and post amounts paid to customer accounts.
  • Answer customer questions regarding problems with their accounts.
Education
Southwestern Illinois College Belleville, Illinois Belleville, IL Associate of Applied Science: Applied Science Completed coursework towards Associate of Applied Science, 2011
East Saint Louis Sr High East Saint Louis, IL GED: All Major Aug 2000
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Resume Details

This is a real resume for a Claim Review Specialist in East Saint Louis, Illinois with experience working for such companies as Aerotek Professional Services Contractor, National Asset Recovery, American Water Resources. This is one of the hundreds of Claim Review Specialist resumes available on our site for free. Use these resumes as templates to get help creating the best Claim Review Specialist resume.

Previous Companies:

  • Aerotek Professional Services Contractor
  • National Asset Recovery
  • American Water Resources

Previous Job Positions:

  • Claim Review Specialist
  • Collection Representative
  • Customer Services Sales
  • Patient Care Adocate
  • Library Clerk

Schools:

  • Southwestern Illinois College Belleville, Illinois
  • East Saint Louis Sr High

Level of Education:

  • Associate of Applied Science
  • GED

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