State Farm - Claim Associate ILR Resume Example

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Owen Adams

XXXX XX XXXX XXXXX XXX, Peoria, AZ 85345

Ph: XXXXXXXXXXXX

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Professional Summary

It is with great interest that I summit my resume an application for the position of Youth Care worker for Child & Family Support Services.

As a bright ambitious person, I enjoy making a difference each day working in a fast paced, highly motivating position where I can assist others while challenging and expanding my knowledge and understanding of the task at hand. I am seeking work with organization where I can receive work experience in the youth care environment where I can make a difference, continuously learn, and develop my professional skills for the mutual benefit of the company and myself.

Skills

I have worked in a corporate setting where I managed business funds. I was also responsible for the allocation of personal information and had to simultaneously. Work with multiple computer screens using various programs, organized, and time management abilities. Excellent computer skills including working knowledge of Word and Excel Pro, Professional telephone etiquette and positive demeanor, Able to adapt to changing work environment. Work effectively on individual band team projects.

Experience

Claim Associate-ILR Oct 2014 －Present State Farm Phoenix, AZ

Communicating with customers and associates over the telephone, internet reporting.

Gathering and documenting loss information

Working in a collaborative team environment to handle a large volume of claims and telephone calls

Used State Farm claims systems and other technologies to perform job duties.

Successful completion of required training programs and all requirements, Ability to learn and apply claims policies and procedures

Ability to communicate clearly, professionally, and empathetically

maintain quality work product and professionalism, even when work volume is high

learn and utilize computer systems and other technologies .

Reservation Agent / Temporary temp agency Jan 2014 －Oct 2014 Best Western Phoenix , AZ Assist customers by confirming hotel reservation and respond to basic inquires via telephone, fax and email. Demonstrate customer service proficiency and reservation system, policy and procedure knowledge by effectively responding to high volume of calls and inquires.

Restaurant Server Jun 2013 －Sep 2014 Toby Keith's Peoria , AZ Deliver professional, courteous and efficient service to guest build rapport by asking questions and initiating conversation . Offer suggestions by using suggestive selling techniques (daily specials, cocktails, appetizers, entrees, desserts. Train and guide other Servers as requested by Manager, present guest their check and settle payment.

Public Saftey Officer Jan 2011 －May 2013 IPC International Peoria , AZ Detect criminal activities, patrol the mall property, interior common areas and non-customer areas by foot and or vehicle's. Promote a positive, service based image to the public including genuine courtesy, maintain professional demeanor, wearing required uniform and professional protective gear, and obeying traffic regulations. Observe and formerly report any and unusual incidents, tenant violations, workplace hazards, and suspicious activities in timely matter, accurate and legible fashion respond to request for assistance from clients, tenants and mall patrons. Complete various paperwork including daily activities reports and incident reports.

Education