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United Stated Postal Service - City Mail Carrier Resume Example

Isaiah Edwards
XXXX XXXXXX XX, Raleigh, NC 27610
XXXXXXXXXXXXXXXXXXXXXXXXX
Ph: XXXXXXXXXXXX
Professional Summary

I am an ambitious United States Postal Service employee, who has achieved an Associates Degree in Business Administration, and has a strong background in Customer Service Relationships. I am highly motivated and eager to learn. I also have 3 years of experience as a  Delivery and Customer Service Supervisor with the United States Postal Service.

Skills
  • Administration and Management
  • Economics and Accounting
  • Personnel and Human Resources
  • Business Law
  • Conflict resolution
  • Team Management
  • Management of remote employees
  • Scheduling
  • Skilled multi-tasker
  • Microsoft Office proficiency
  • Proper phone etiquette
  • Articulate and well-spoken
  • Time Management
  • Flexible
  • Excel Spreadsheets
  • Professional and mature
  • Strong problem solver
Experience
United Stated Postal Service Durham, NC City Mail Carrier Jul 2007Present
  • Frequent contact with the public.
  • Obtain signed receipts for registered, certified, and insured mail; collect associated charges; and complete any necessary paperwork.
  • Sort mail for delivery, arranging it in delivery sequence.
  • Deliver mail to residences and business establishments along specified routes by walking and/or driving, using a combination of satchels, carts, cars, and small trucks.
  • Return to the post office with mail collected from homes, businesses, and public mailboxes.
  • Turn in money and receipts collected along mail routes.
  • Sign for cash-on-delivery and registered mail before leaving the post office.
  • Record address changes and redirect mail for those addresses.
  • Register, certify, and insure parcels and letters.
  • Hold mail for customers who are away from delivery locations.
  • Leave notices telling patrons where to collect mail that could not be delivered.
  • Return incorrectly addressed mail to senders.
  • Maintain accurate records of deliveries.
  • Answer customers' questions about postal services and regulations.
  • Provide customers with change of address cards and other forms.
  • Report any unusual circumstances concerning mail delivery, including the condition of street letter boxes.
United Stated Postal Service Durham, NC Delivery/Customer Service Supervisor Sep 2008Jan 2011
  • Organize and supervise activities such as the processing of incoming and outgoing mail.
  • Direct and coordinate operational, management, and supportive services of one or a number of postal facilities.
  • Resolve customer complaints.
  • Prepare, record and file all employee work schedules.
  • Issue and cash money orders.
  • Inform the public of available services, and of postal laws and regulations.
  • Prepare and submit detailed and summary reports of post office activities to designated management heads.
  • Negotiate labor disputes and grievances with the National Association of Letter Carriers union official.
  • Ensure compliance with vehicle maintenance standards and inspection services schedules.
  • Provide continuous on the job training pertaining to safety procedures and the changing work environment.
  • Establish effective work and team relationships with employees.
  • Frequent contact with the public.
Blue Cross Blue Shield of North Carolina Durham, NC Customer Service Representative Mar 2004Aug 2006
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Review insurance policy terms to determine whether a particular loss is covered by insurance.
  • Review insurance policy to determine coverage.
  • Transmit claims for payment or further investigation.
  • Apply insurance rating systems.
  • Resolve customer concerns and issues regarding billing, claims, and eligibility.
Education
Wake Technical Community College Raleigh, NC Associate of Arts: Business Administration May 2013
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Resume Details

This is a real resume for a City Mail Carrier in Raleigh, North Carolina with experience working for such companies as United Stated Postal Service, Blue Cross Blue Shield Of North Carolina. This is one of the hundreds of City Mail Carrier resumes available on our site for free. Use these resumes as templates to get help creating the best City Mail Carrier resume.

Previous Companies:

  • United Stated Postal Service
  • Blue Cross Blue Shield of North Carolina

Previous Job Positions:

  • City Mail Carrier
  • Delivery
  • Customer Service Supervisor
  • Customer Service Representative

Schools:

  • Wake Technical Community College

Level of Education:

  • Associate of Arts

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