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Los Angeles County Child Support Services Department - Child Support Officer II Resume Example

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Sophia Morris
XXXXX XXXXXXXX XX XXXX X, Whittier, CA 90604
XXXXXXXXXXXXXXXX
Ph: XXXXX XXXXXXXX
Professional Summary
To contribute to the overall success of the Child  Support Services Department as a Child Support Officer III where I can continue to utilize my knowledge and expertise to meet the department's mission.
Skills
  • Profound knowledge of local and national child support laws
  • Proficient with department case automated system
  • Subject matter expert in Litigation process
  • Excellent customer service skills
  • Strong interpersonal & communication skills 
  • Knowledge of Microsoft Office (Word and Excel)
  • Proven leader & strong team player
  • Able to multitask and prioritize in an effective manner
Experience
Child Support Officer II Apr 2007Present Los Angeles County Child Support Services Department Commerce, CA
  • Maintained and monitored 200 litigation & enforcement cases.
  • Reviewed & prepared litigation cases for court. 
  • Reviewed & monitored genetic test appointments, logs, & results.
  • Provided quality customer service to participants & outside agencies.
  • Initiated & prepared Notice of Motions and continuances for court.
  • Assisted legal staff with court processes, review, & follow-up.
  • Prepared training manuals on Litigation operations.
  • Compiled & analyzed statistical data for division.
  • Helped plan & streamline the process for the Litigation team.
  • Reconciled cash reports & assisted with payment transactions.
Child Support Officer I Apr 2006Apr 2007 Los Angeles County Child Support Services Department Commerce, CA
  • Managed over 900 establishment cases.  
  • Interviewed case participant's.
  • Reviewed participants financial records to obtain a relevant court order.
  • Prepared legal documents on establishment case going to court.
  • Processed approximately 30 calls per hour at Call Center.
Corporate Service Representative May 2004Apr 2006 Bank of the West Monterey Park, CA
  • Liaison for corporate customers, various internal departments, and commercial officers.
  • Handled branch depository and account maintenance functions.
  • Provided high quality customer service.
  • Resolved, tracked, and escalated service issues to maintain service level agreements.
  • Executed strong communication, analytical, and interpersonal skills. 
Customer Services Representative Sep 2003May 2004 Bank of the West Sante Fe Springs, CA
Education
Associate of Science: Law Enforcement Jun 2002 Mt San Antonio College Walnut, CA
High School Diploma Jun 1994 Nogales High School La Puente, CA
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Resume Details

This is a real resume for a Child Support Officer II in Whittier, California with experience working for such companies as Los Angeles County Child Support Services Department, Bank Of The West. This is one of the hundreds of Child Support Officer II resumes available on our site for free. Use these resumes as templates to get help creating the best Child Support Officer II resume.

Previous Companies:

  • Los Angeles County Child Support Services Department
  • Bank of the West

Previous Job Positions:

  • Child Support Officer II
  • Child Support Officer I
  • Corporate Service Representative
  • Customer Services Representative

Schools:

  • Mt San Antonio College
  • Nogales High School

Level of Education:

  • Associate of Science
  • High School Diploma

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