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Court Appointed Special Advocates Casa - Child Advocate Case Management Supervisor Resume Example

Savannah Hughes
XXX XXX XXXXXX XXX X, Pittsburgh, PA 15221
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Ph: XXXXXXXXXXXXX
Summary

An enthusiastic professional with fifteen years of experience in creating solutions in complex circumstances.  Able to learn new tasks quickly, adjust to demanding environments, conduct sensitive conversations with ease and proficient in growing relationships. Seeking a career overhaul to utilize my expertise in customer service and coaching/training abilities. 

Skills
  • Customer and Personal Service
  • Administration and Advocacy 
  • Training and Development
  • Compliance and Review
  • Program Development
  • Crisis and Solution Management
Experience
Court Appointed Special Advocates (CASA) Pittsburgh, PA Child Advocate Case Management Supervisor Apr 2013Jan 2015

  • Recruited, managed, trained volunteer child advocates to serve as a reporting officer of family court.
  • Responsible for the investigating, monitoring, and facilitating problem solving efforts for abused and delinquent children.
  • Consulted with various industry specialist and families to determine causes of problems.
  • Completed written accounts (reports) based upon investigating children's services policies, court documents, various assessment/service plans, interviews, compliance of service providers, and legal statues.
  • Instructed and coached advocates to create solution oriented goals for permanency, to provide testimony in court proceeding, and  crisis management regarding  the "best interest" of children. 
  • Evaluate personal characteristics and home conditions of foster homes, family homes, and potential adoptive homes. 
  • Conducted forty hour(s) of classroom training to community volunteers up to three times per year.
  • Increase appointments and referrals to agency: particularly requested by family court judges. 
Cuyahoga County Board of Developmental Disability Cleveland, Ohio Medicaid Program Administrator Jul 2006Jul 2012

  • Monitored contracted provider(s) adherence to Center for Medicaid Services community based-waiver guidelines.
  • Developed and reviewed service plans in consultation with clients, and perform follow-ups assessing the quantity and quality of services provided. 
  • Reviewed client's level of engagement through observation within community site, residential facilities, schools, and monitoring of documentation (billing, service goals, abuse reports, and etc).
  • Established and overseen administrative procedures to meet objectives set by boards of directors or senior management.
  • Planned and administered budgets for programs, equipment and support services.
  • Participated in the determination of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits 
  • Spoke to community groups to explain and interpret agency purposes, programs, and policies.
  • Wrote detailed reports, maintained database, service plans, and managed fiscal records.
Vocational Guidance Services/Youth Opportunity Cleveland, Ohio Workforce Development Supervisor/Career Coach Jan 2000Jan 2005
  • A twenty-one million dollar Department of Labor (DOL) grant funded program: To increase the educational and employment outcomes of high risk youth and young adults between ages of 14-24 years.
  • Increased enrollment from two hundred to twenty six hundred participants within four years; resulting in a 20 percent increase in youth employment and education outcomes.
  • Managed the daily operation of two community satellite offices including staff and service providers. 
  • Assessed participants training needs through surveys, interviews with employees, youth focus groups, consultation with managers, and instructors,
  • Screened, hired, and assigned workers to positions based on qualifications. 
  • Assisted in the recruitment and placement of training program participants: including direct service coordination with clients.
  • Reviewed, evaluated, and developed training and apprenticeship programs for compliance with government standards. 
  • Coordinated community recruitment and engagement events
Education
Cleveland State University Cleveland , Oh Post Graduate Certification : Special Education:Moderate to Server Jan 2005 Completed 36 graduate level credits
Edinboro University of Pennsylvania Pittsburgh, PA Bachelor of Arts: Communication:Speech and Hearing Disorders Dec 1999
Affiliations
Board Member, Hilltop Community Child Center, 2015-Present
Facilitator, Act Against Children and Violence Training,  2015
Member, Pittsburgh Partnership Advisory Committee 2012-2014
Member, National Counseling Association, 2012-2013
Member, Ohio Department of Disability Service Administrator, 2006-2012
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Resume Details

This is a real resume for a Child Advocate Case Management Supervisor in Pittsburgh, Pennsylvania with experience working for such companies as Court Appointed Special Advocates Casa, Cuyahoga County Board Of Developmental Disability, Vocational Guidance Services. This is one of the hundreds of Child Advocate Case Management Supervisor resumes available on our site for free. Use these resumes as templates to get help creating the best Child Advocate Case Management Supervisor resume.

Previous Companies:

  • Court Appointed Special Advocates CASA
  • Cuyahoga County Board of Developmental Disability
  • Vocational Guidance Services

Previous Job Positions:

  • Child Advocate Case Management Supervisor
  • Medicaid Program Administrator
  • Workforce Development Supervisor
  • Career Coach

Schools:

  • Cleveland State University
  • Edinboro University of Pennsylvania

Level of Education:

  • Post Graduate Certification
  • Bachelor of Arts

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