As the Chief Operating Officer of a large multidisciplinary private practice, developed collaborative partnerships with medical and community organizations, insurance companies, school districts, charter schools and families to assure responsiveness, quality services and contract growth. Implemented improved internal operations for administrative staff, including guidance on customer service and team effectiveness and effective strategies for improving communication with families, clinicians and contract representatives. Created streamlined procedures and practices, moving the company from a manual paper-based system to a fully electronic system, providing greater accountability and access to vital company information. Developed ongoing comprehensive training and offered necessary resources and support to assure over 200 educators and therapists have the knowledge, supervision, mentoring and materials to implement services for clients with a variety of disabilities.
Organized and executed strategic partnership programs in urban school districts across the country, which provided related services to over 16,000 students with special education needs. Implemented programmatic changes to assure utilization of eligibility criteria, increasing appropriate and innovative service delivery models, leading to reduction of due process cases. Provided clinicians with the necessary resources, training and ongoing support for successful collaboration with parents and teachers as well as the appropriate identification, provision and completion of service. Collaborated with the executive team on business development, marketing, human resources, recruitment and finance functions to align operational activities with successful company outcomes. Maintained a keen awareness of events and occurrences within the community that could impact business opportunities for the organization.
Responsible for the leadership, vision, management, organization, budget and successful ongoing operations of Speech and Language Program in the second largest school district in the United States. Facilitated the appropriate provision of services for over 24,000 students, ages 3 - 22, who meet the California Education Code eligibility requirements for Speech Language Impairment or those with other disabilities who need Language and Speech related services. Successfully brought about significant change in a program that was severely understaffed prior to and during a nationwide shortage of speech-language pathologists by envisioning and rebuilding management and support that resulted in improved morale. Created a desirable, motivating and responsible work environment and utilized effective recruitment and retention initiatives, and developed collaborative relationships with universities and staffing agencies to expand the number of highly qualified therapists in Los Angeles Unified School District from 256 to 415 providers within four years. Implemented comprehensive training and ongoing support for new and veteran clinicians to assure knowledge and appropriate application of federal and state mandates, consent decree mandates, District policies and procedures and focused, research-based treatment methods. Offered innovative service delivery models and RtI (Response to Intervention) approaches giving service providers the ability to utilize best practice approaches and have the necessary access and tools to meet the needs of both general and special education students at over 850 school sites with various needs, cultures and educational programs. Utilized data to make decisions for program improvement, effectiveness and efficiency. Managed a budget for personnel and operations of over $38 million, including salaries and purchase of all instructional materials and operational supplies. Significantly reduced the number of state complaints regarding speech and language services, as well as the number of students receiving nonpublic agency speech therapy services provided at public expense. Developed collaborative working relationships with various department administrators within a bureaucracy that often functions with independently run entities.
Chief Operating Officer
Bloomfield Hills ,Michigan
Chief Operating Officer
New York ,New York
Morrisville ,North Carolina
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