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Perfetta Bpo - Chief Of Staff Resume Example

Addison Kelly
  • XXXX XXX XXXXXX, Atlanta, GA 31141

Accomplished and energetic Executive with a solid history of achievement in Administration, Public Relations and Communications. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include Strategic Planning and ImplementationClient and Customer Relations and Project Management. Ability to develop and grow positive relationships with clients and vendors ensuring recurring business. Excellent negotiation and persuasion skills necessary to attain new clients and retain existing clients. Goal-oriented Executive with expertise in development of best practices to ensure efficiency, accuracy and completion of all tasks or projects.

  • Administration and Management
  • Client and Personal Service
  • Critical Thinking
  • Judgment and Decision Making
  • Management of Personnel Resources
  • Complex Problem Solving
  • Negotiation
  • Management of Financial Resources
  • Project Management
  • Sales and Marketing
  • Communications and Media
  • Management of Material Resources
  • Time Management
  • Social Media Expert
  • Event Planning and Logistics
Chief of Staff, 04/2012 to 11/2015
Perfetta BPO, LLC Atlanta, GA
  • Primary point of contact on behalf of the CEO with business and community leaders.
  • Handle confidential correspondence and respond accordingly on behalf of CEO Ensure that all projects and departments are working in a sufficient and cohesive manner.
  • Maintain communication between governing boards, investors and department heads by attending board meetings and coordinating interdepartmental functioning.
  • Due diligence for all and any non-company employees prior to meeting with our CEO.
  • Secondary oversight of the company's daily operations.
  • Inspect contact centers and recommend building or equipment modifications to ensure emergency readiness and compliance to access, safety, and sanitation regulations.

Strategic Direction 

  • Synthesize current business intelligence or trend data to support recommendations for action.
  • Collect business intelligence data from available industry reports, public information, field reports, or purchased sources to guide strategic direction for the overall health of the company.
  • Budget overview for the most value-added communications, public relations, human resources and philanthropic efforts.
  • Create business intelligence tools or systems, including design of related databases, spreadsheets, or outputs.

Public Relations / Communications / Marketing

  • Author press releases announcing new vendors, high level company announcements, new facility openings and contracts.
  • Dissemination of  press releases to industry relevant media outlets.
  • Prepare and edit organizational publications for internal and external audiences, including employee newsletters and stockholders' reports.
  •  Respond to requests for information from the media or designate an appropriate spokesperson or information source.
  • Study the objectives, promotional policies, or needs of organizations to develop public relations strategies that will influence public opinion or promote ideas, products, or services.
  • Plan or direct development or communication of informational programs to maintain favorable public or stockholder. perceptions of an organization's accomplishments or agenda.
  • Arrange public appearances, lectures, contests, or exhibits for clients to increase product or service awareness or to promote goodwill.
  • Collect and analyze data on customer demographics, preferences, needs, and buying habits to identify potential markets and factors affecting product demand.
  • Monitor industry statistics and follow trends in trade literature.

Executive Assistant to the CEO - Appointed to Chief of Staff January 2013

  • Manage and maintain executives' schedules.

  • Manage and prepare expense reports, invoices, financial statements, databases, executive level presentations and other documents using word processing / PC. 
  • Supervise and train clerical staff in all departments.
  • Develop training and daily operational guidelines for second tier administrative personnel.
  • Handle incoming calls and re-route or handle accordingly for the Executive Office of the CEO. 
  • Travel planning and logistics.
  • Conduct research, compile data, and prepare papers for consideration and presentation by executives, committees and boards of directors. 
  • Arrange registration guidelines for guests of various facilities
  • Prepare agendas and make arrangements, such as coordinating catering for luncheons, for committee, board, and other meetings.
  • Meet with individuals, special interest groups and others on behalf of executives, committees and boards of directors.
  • Approval and submission of all printed material in conjunction with the Marketing and Public Relations departments.
Executive Assistant, 01/2010 to 01/2012
Sibley Heart Center Cardiology / Children's Healthcare of Atlanta / Emory University School of Medicine Atlanta, GA
  • Executive Assistant to the President of Staff and Director of Research, secondary assistant to the Chief of Staff.
  • Coordinate high level executive on-site meetings, special events and travel arrangements.
  • Travel arrangements / Domestic and International
  • Develop, format and maintain Access database for Research Projects with a high level of patient / client interaction HIPPA Compliance certified.
  • Manage time and expense reports for the physician staff.
  • Maintain clinical and research schedule for Physicians and Fellows.
  • Prepared complex PowerPoint presentations for national and international conferences.


  • Final Review of medical journal article submissions for correct grammar,and punctuation, article reference formatting.
  • Submission of all journal entries from the surgical staff for field related publications.
  • Prepare correspondence or assist physicians or medical scientists with preparation of reports, speeches, articles, or conference proceedings.
  • Review and summarize grant proposals and grant submissions.
  • Assist Marketing with updating relevant and changing information on social media and all relevant websites.
Account Administrator / Executive Assistant, 07/2007 to 11/2009
Paragon Subrogation Services Atlanta, GA
  • Plan, develop and supervise the administration of CA MedPay files for Allstate Insurance Company's Subrogation Department (Atlanta and Dallas divisions)
  • Coordinate high level executive on-site meetings, special events and travel arrangement
  • Maintain and communicate all daily activities to ensure compliance with laws, regulations, policies, and contractual arrangements to VP of Marketing
  • Responsible for daily maintenance of file flow database and status reporting 
  • Develop, format and maintain database for all files in accordance with company policy and regulatory laws
  • Coordinate weekly reports on department activities, including productivity, status of accounts receivable, accounts, allowances, adjustments, related functions, audits, and financial reporting
  • Integration and implementation of NextGen and Counsel Link software to suit client needs.
  • Author Legacy, Counsel Link and NextGen Training manuals for new hires

Communications and Client Relations

  • Answer incoming calls from colleagues and clients on a daily basis
  • Maintain open lines of communication among the administrative staff, project leads, client staff and executive staff.
  • Authored correspondence, training manuals and memos to staff of all levels
  • Coordinate preparation of special projects including determining staffing needs 
  • Daily meetings with Client on site to ensure all projects are being executed to best suit the client's needs
  • Identify and refer unresolved client grievances to designated departments for further investigation and resolution
Event Manager / Marketing, 09/2003 to 07/2006
Dynasty Marketing and Promotions Richmond, VA
  • Develop logistical and practical processes to ensure a lasting and profitable relationship with all clients.
  • Work with vendors to develop strategic planning of product placement and marketing strategies.
  • Develop a direct brand image for the company.
  • Lead PR/community relations contact for all clients and vendors
  • Prepare all correspondence; press releases, event reports, budget details and all promotional materials.
  • Update and maintain CEOs calendar in conjunction with the flow and timeline of each project .
  • Successfully launched and marketed a campaign for various vendors that resulted in an increased product placement in the region.

Event Planning

  • Monitor event activities to ensure compliance with applicable regulations and laws, satisfaction of participants, and resolution of any problems that arise.
  • Coordinate services for events, such as accommodation and transportation for participants, facilities, catering, signage, displays, special needs requirements, printing and event security.
  • Meet with sponsors and organizing committees to plan scope and format of events, to establish and monitor budgets, or to review administrative procedures and event progress.
  • Negotiate contracts with such service providers and suppliers as hotels, convention centers, entertainers and speakers.
  • Hire, train, and supervise volunteers and support staff required for events.
  • Obtain permits from law enforcement, fire and health departments.
  • Design and implement efforts to publicize events and promote sponsorships.
B.A: Mass Communications, Virginia State University - Petersburg, VA
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Resume Details

This is a real resume for a Chief of Staff in Atlanta, Georgia with experience working for such companies as Perfetta Bpo, Llc, Sibley Heart Center Cardiology. This is one of the hundreds of Chief of Staff resumes available on our site for free. Use these resumes as templates to get help creating the best Chief of Staff resume.

Previous Companies:

  • Perfetta BPO
  • LLC
  • Sibley Heart Center Cardiology

Previous Job Positions:

  • Chief of Staff
  • Executive Assistant
  • Account Administrator
  • Event Manager
  • Marketing


  • Virginia State University

Level of Education:

  • B.A

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