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Gateway Health - Chief Of Staff Resume Example

Ariana Alexander
Professional Summary
I'm awesome.

Strategic Planning and Execution Leadership

Business Development Team Building

Process Improvement Communication and Presentation

Change Management Managed Care Expertise

Chief of Staff / Vice President, Strategy and Planning 10/2014 to Present
Gateway Health Pittsburgh, PA
Director, Strategic Planning & New Market Development 01/2013 to 10/2014
Gateway Health Pittsburgh, PA
  • Led network development efforts to expand Medicare Advantage product offerings across 120 counties and three additional states
Director, Lab and Special Programs 01/2011 to 12/2012
Avesis Incorporated Owings Mills, MD
Responsible forvendor relationship management and oversight ofmonthly reconciliation efforts that has identified and saved ~$100k in overbilled encounters in one year
Responsiblefor managing projects and subprojects related tothe remediation of theAvesis Lab Program that represents ~$900kin monthly revenue
Led implementations of new government health plan partners on both the vision and dental sides of the business
Responsiblefor designing and implementing a technological solutionfor the lab program related to systemconversion
Taskedwith coordinating internaland external resources to implement and reengineer processesto maximize efficiencies and streamline workflowsas they relate to the labprogram
Responsiblefor onboarding, trainingand management of direct staff members that perform provider outreach and track outstandingaccounts receivable balances
Leading system conversion project efforts related to general agentand broker demographic and commissiondata as well as corresponding employer‐group data
Team Lead, Provider Data Management 06/2005 to 12/2010
XLHealth Corporation (Now a UnitedHealth Company) Baltimore, MD
  • Managed oversight, quality assurance, maintenance, reconciliation and integrity of the entire Provider Data file utilized for claims payment
  • Directed workflow and supervised local direct reports as well as coordinated workflow for thirty(30) offshore staff members
  • Reported to Executive‐level management on project statuses, departmental processes, selling,general administrative (SG&A) departmental expense,staffing and yearly strategic goals
  • Served as the project manager on provider data in‐sourcing project that saved the company $1.3 million per year
  • Created and maintained cross‐functional departmental workflows & policies and procedures that streamlined processes added efficiency
  • Operated as Team Lead for provider contracting and recruitment efforts to support launch of new Medicare Advantage Special Needs plans that lead to CMS approval of new Regional PPOs in five (5) states
  • Traveled throughout the proposed markets to attend and present at community and provider outreach seminars in support of a new Medicare Advantage Special Needs Plan
  • Submitted state applications, Plan Benefit Package (PBP) design and pricing data to CMS during the bid and application processes
  • Produced Summary of Benefits (SB) and Evidence of Coverage (EOC) for all new Medicare Advantage plans and markets
  • Performed market saturation analysis on provider recruitment efforts to ensure a targeted and efficient approach to recruitment‐ Reviewed contracts and performed cost‐benefit analysis on proposed claims processing software solutions
Bachelor of Arts: Economics University of Maryland - College Park, MD Minor in Spanish Languages & Cultures
Community Service

Spanish, level of proficiency: conversational

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Resume Details

This is a real resume for a Chief of Staff in Pittsburgh, Pennsylvania with experience working for such companies as Gateway Health, Avesis Incorporated, Xlhealth Corporation Now A Unitedhealth Company. This is one of the hundreds of Chief of Staff resumes available on our site for free. Use these resumes as templates to get help creating the best Chief of Staff resume.

Previous Companies:

  • Gateway Health
  • Avesis Incorporated
  • XLHealth Corporation Now a UnitedHealth Company

Previous Job Positions:

  • Chief of Staff
  • Vice President
  • Strategy and Planning
  • Director
  • Strategic Planning & New Market Development


  • University of Maryland

Level of Education:

  • Bachelor of Arts

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