Department of Veterans Affairs - Chief Resume Example

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Allison Flores

XXX XXXX XXXXXX XXXX, Valley, AL 36854
H: XXXXXXXXXXXX
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Professional Summary

Accomplished and energetic Program Manager with a solid history of achievement in successful site visits for The Joint Commission, the Commission on Accreditation of Rehabilitation Facilities, Office of the Inspector General, and the Veterans Integrated Service Network. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include operations and management, performance improvement and policy writing/review.

Skills

Administration and Management
Active Listening

Personnel and Human Resources
Reading Comprehension

Speaking
Customer and Personal Service

Critical Thinking
Monitoring

Coordination
Social Perceptiveness

Judgment and Decision Making
Negotiation

Writing
English Language

Therapy and Counseling

Experience

Chief, Mental Health Residential Rehabilitation Treatment Program, 03/2008 to Present
Department of Veterans Affairs – Tuskegee, AL

Establish and implement departmental policies, goals, objectives, and procedures, conferring with the Associate Chief of Staff, Mental Health Leadership, local VA Leadership, and staff members as necessary.

Determine staffing requirements, and interview, select and train new employees, work with personnel overseeing these processes.

Monitor businesses and agencies to ensure that they efficiently and effectively provide needed services while staying within budgetary limits.

Recommend locations for new partnerships, community outreach, grant reviews, and vendor negotiations.

Manage staff, preparing work schedules and assigning specific duties.

Program Manager, Therapeutic Supported Employment Services, 05/2001 to 03/2008
Department of Veterans Affairs – Tuskegee, AL

Review program control points to ensure financial solvency, ensure and monitor performance improvement for strategic planning and/or changes to enhance operations, monitor participants goal achievement and treatment planning to determine areas for improvement.

Direct and coordinate operations and management activities of the program concerned with the promotion of the therapeutic contracts.

Oversee outreach activities directly related to providing services.

Direct and coordinate the program's financial and budget activities to fund operations, maximize investments, and increase efficiency.

Establish and implement departmental policies, goals, objectives, and procedures, conferring with , organization officials, and staff members as necessary.

Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.

Locate, select, and identify vendors for programmatic negotiations.

Clinical Social Worker, 05/2000 to 05/2001
Department of Veterans Affairs – Tuskegee, AL

Counsel clients in individual or group sessions to assist them in dealing with substance abuse, mental illness, poverty and unemployment.

Interview clients, conduct assessments, and coordinate treatment planning.

Collaborate with an interdisciplinary team to plan or coordinate treatment, drawing on social work experience and patient needs.

Monitor, evaluate, and record client progress with respect to treatment goals.

Assist clients in adhering to treatment plans, such as setting up appointments, arranging for transportation to appointments, or providing support.

Modify treatment plans according to changes in client status.

Counsel or aid family members to assist them in understanding, dealing with, or supporting the patient with additional referrals as appropriate.

Social Worker (Ambulatory Care & Adult Day Care), 05/1995 to 06/1998
Department of Veterans Affairs – Dallas, Tx

Review Adult Day Care Programs to monitor services to participants, identify areas needing improvement, monitor stakeholder satisfaction and record reviews.

Determine the needs of the patient, conduct assessments, crisis intervention, and make appropriate internal and external referrals based on the needs of the patient.

Collaborate with staff to ensure they were abreast of the social factors impacting the overall care of the patient.

Maintain effective communications and collaborations with internal and external stakeholders.

Education