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Roman Catholic Diocese Of Helena - Chancellor Coo Chief Of Staff Resume Example

Alexa Coleman
XX XXXXXX XXXXXX XXXX , Salem , MA 01970 | (H) XXXXX XXXXXXXX | XXXXXXXXXXXXXXXXX
Summary
Dynamic, professional career as a member of an executive management team for global telecommunications and multimedia companies as well as two multi million dollar non profit organizations.  Contributed to revenue and profit growth through achievements in market development, operating cost reduction, negotiations and business management. Energetic and decisive business leader with a solid reputation for reengineering declining operations into growing and well funded organizations.
Skills

Operations, Strategic Planning, Total Quality Management Change Management, Team Building, Contract Negotiation & Administration Public Speaking & Instruction, Non Profit Executive Leadership

Experience
Chancellor - COO - Chief of Staff 05/2002 to 12/2015
Roman Catholic Diocese of Helena, Montana and Madison, Wisconsin (Retired December 2015)
  • Developed and Implemented Safe Environment Program for Dioceses of Helena, MT.
  • and Madison, WI.
  • Engaged diocesan leadership, pastors, parishes and the laity in efforts to protect minors from sexual abuse by adults and particularly Catholic priests.
  • Investigated allegations, tracked compliance, engaged and supported victims and monitored alleged perpetrators during my 13 year career as Chancellor.
  • Created, negotiated and implemented a repurposing plan for the diocesan pastoral center (including 81 acres of prime real estate) into a mixed use property that reduces diocesan expense by $1M per year. This plan was implemented in lieu of selling the property.
  • Designed and managed a plan to reduce parishes property and associated expense within the diocese by 25%.  Obtained diocesan, parish and laity buy-in across a broad range of stake holders with divergent interests.
  • Operations (Diocese) Directed lay staff for dioceses of Helena, MT and Madison, WI, Oversaw diocesan offices responsible for education, catechesis, social justice, liturgy, worship and development including budgeting and planning.
  • Designed and built the Office of Stewardship and Development for the diocese of Madison.
  • Planned and directed the creation of the Catholic Diocese of Madison Foundation.
Chief Operation Officer 01/1999 to 07/2001
Lucent Technologies / AVAYA Inc. - World Wide Services Organization
  •  Developed and implemented a strategic plan to create a variable union represented workforce.
  • Gained agreement with national union officers to create two tier wage scale and "variable" occupational titles to focus on peak volumes and multi-channel opportunities.
  • Created synergistic telecom services organization for Lucent Technologies and AVAYA Communications; both spinoffs of AT&T.
  • Led process redesign and reengineering for  Western Region. U.S. Services of AT&T  to create process consistency, operating efficiencies, and cost reductions.
  • Served as coordinator and interface with CFO, CIO and VP's of Field Services, Customer Care and Technical Support for corporate VP of Lucent/AVAYA world wide Services Organization
  • Authored/implemented numerous AT&T and Lucent strategic business and operational plans.
  • Co-developed and presented "The Service Vision" plan to Lucent BCS Executive Committee, which was responsible for the creation of a stand-alone, channel independent service business within Lucent Technologies.
  • Operations (AT&T/ Lucent) Held P&L responsibilities for products and software sales, services and consulting functions in a variety of geographic areas for AT&T and Lucent Technologies. Supported a revenue stream of upwards of $200 million dollars.
  • Successfully managed process, organizational and quality improvement programs to ensure cycle time reductions and increased profitability.
  • Led the nation in customer value levels within Lucent Technologies by growing associate value by 8% and customer value by 11%.
  • Received national recognition for management style, customer excellence, associate value and financial performance, including Lucent's most prestigious "E" and Partner of Choice awards.
  • Received top national rankings at AT&T and Lucent Technologies for General Business Franchise," Customer Excellence, Emerging Technologies and Associate Value.
  • Created an indirect, multi-channel services business within AVAYA to address market needs in terms of technical expertise.
  • Result: First year revenue growth of $25M.
    •  Negotiated a national union agreement with CWA and IBEW to create a cost competitive offer for Business Partners.
  • Reduced union represented headcount expense by $136M prior to AVAYA IPO.
  • Negotiated the cancellation of $36M in National Labor Relations Board (NLRB) suits as well as over 1000 grievances nationally.
  • Rebuilt a hostile union relationship into a robust business partnership.
  • Training Researched, designed, presented, and managed courses and seminars on business skills, technology overviews, and financial analysis at AT&T and Lucent Technologies.
  • Developed, co-authored and presented the Lucent Technologies "story" for use within the national education program.
  • Served as guest instructor at several Pennsylvania colleges on various management, customer relations, and labor/union issues.
  • General Manager 01/1991 to 12/1998
    AT&T Global Business Communications Systems - Sales and Service
  • Created a professional Lucent field services organization in Pennsylvania and Delaware for Lucent Technologies Result: First year in operation - increased revenue by 20.6%; decreased expense to revenue (E/R) by 8.3%; increased Customer Value by Associate Satisfaction by 25% and 33%, respectively.
  • Established an AT&T communications equipment franchise in Pennsylvania.
  • Successfully grew profits 25% each year, and employee satisfaction 52% and customer satisfaction 22% over a three-year period.
  • Revamped the AT&T Customer Service Organization in California.
  • Realized a 6% increase in service revenue in a declining market, while reducing expenses by 17% in two years.
  • Improved customer service ratings from last place to first nationally over the same period.
  • Re-engineered workflow, job training and support systems for the installation and maintenance of AT&T communications equipment and software nationally.
  • Reduced overall expenses by 20% nationally over a three-year period.
  • Additionally doubled annual revenue growth for five consecutive years.
  • District Staff Manager 01/1989 to 01/1991
    Quality Process Redesign
    Sales Manager 01/1988 to 01/1989
    Information Systems Operations Manager 01/1986 to 01/1987
    Corporate Education Project Manager and Instructor 01/1983 to 01/1986
    AT&T Information Systems
    Education
    M.B.A: Finance Jan 1980 University of Notre Dame - South Bend, Indiana Finance
    B.A: English, Philosophy and Theater Jan 1974 Regis University - Denver, Colorado English, Philosophy and Theater
    Interests
    Corporate Officer (Secretary/COO) for Diocese of Helena, Montana (June 2002 to April 2004 Corporate Officer (Secretary/COO) for Diocese of Madison, Wisconsin (April 2004 - December 2015) Member of Diocesan Corporate Board, Finance Council, Pastoral Council and Review Board (June 2002 - December 2015) Board Member and Bishops' Representative to Catholic Charities, Ecumenical Association of Churches, State Catholic Conferences and various other ecumenical and diocesan consultative bodies (June 2002 - December 2015)
    Additional Information
    • LEADERSHIP AND CERTIFICATIONS Corporate Officer (Secretary) for Diocese of Helena, Montana (June 2002 to April 2004 Corporate Officer (COO) for Diocese of Madison, Wisconsin (April 2004 - December 2015) Member of Diocesan Corporate Board, Finance Council, Pastoral Council and Review Board (June 2002 - Present) Board Member and Bishops' Representative to Catholic Charities, Ecumenical Association of Churches, State Catholic Conferences and various other ecumenical and diocesan consultative bodies ( June 2002 - Present)
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    Resume Details

    This is a real resume for a Chancellor COO Chief of Staff in Salem, Massachusetts with experience working for such companies as Roman Catholic Diocese Of Helena, Montana And Madison, Wisconsin Retired December 2015. This is one of the hundreds of Chancellor COO Chief of Staff resumes available on our site for free. Use these resumes as templates to get help creating the best Chancellor COO Chief of Staff resume.

    Previous Companies:

    • Roman Catholic Diocese of Helena
    • Montana and Madison
    • Wisconsin Retired December 2015

    Previous Job Positions:

    • Chancellor COO Chief of Staff
    • Chief Operation Officer
    • General Manager
    • District Staff Manager
    • Sales Manager

    Schools:

    • University of Notre Dame
    • Regis University

    Level of Education:

    • M.B.A
    • B.A

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