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Catch Incorporated - Certified Peer Specialist Resume Example

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XXXX XXXXXX XXX XXX XXX , Philadelphia , PA 19144 | (H) XXXXXXXXXX | XXXXXXXXXXXXXXXXXXXXXX
Penelope Perry
Professional Summary

Service-oriented Certified Peer Specialist with Six years background in mental health recovery for Catch Incorporated . Core competencies include the stages of change,, Practices guidelines  and the four mental health competencies,  as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.

Skills
  • Active Listening
  • Communications and Media
  • Troubleshooting
  • Computers and Electronics
  • Clerical
  • Speaking
  • Customer and Personal Service
  • Critical Thinking
  • Judgment and Decision Making
  • Administration and Management
Experience
Certified Peer Specialist 01/2009 to Present
Catch Incorporated Philadelphia, Pa
  • Facilitate recovery groups while instilling hope and values
  • Keep track of attendance of participants
  • Liaison between therapists and client 
  • Encourage clients to express their feelings and discuss what is happening in their lives, helping them to develop insight into themselves or their relationships.
  • Counsel clients or patients, individually or in group sessions, to assist in overcoming dependencies, adjusting to life, or making changes.
  • Guide clients in the development of skills or strategies for dealing with their problems.
  • Refer patients, clients, or family members to community resources or to specialists as necessary.
  • Plan, organize, or lead structured programs of counseling, work, study, recreation, or social activities for clients.
School Crossing Guard 09/2001 to 01/2006
City Of Philadelphia Philadelphia , Pa
  • Communicate traffic and crossing rules and other information to students and adults.
  • Record license numbers of vehicles disregarding traffic signals, and report infractions to appropriate authorities.
  • Direct or escort pedestrians across streets, stopping traffic as necessary.
  • Monitor traffic flow to locate safe gaps through which pedestrians can cross streets.
Bulk Receptionist / Data Processor 11/1995 to 04/2000
Protocall Staffing Philadelphia, Pa
      • Read source documents such as canceled checks, sales reports, or bills, and enter data in specific data fields or onto tapes or disks for subsequent entry, using keyboards or scanners.

  • Compile, sort and verify the accuracy of data before it is entered.
  • Compare data with source documents, or re-enter data in verification format to detect errors.
  • Select materials needed to complete work assignments.
  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
  • Schedule appointments and maintain and update appointment calendars.
  • File and maintain records.
Customer Account Executive 06/1998 to 11/1999
Aetna U.S. Healthcare Blue Bell, Pa
  • Recommend products to customers, based on customers' needs and interests.
  • Answer customers' questions about products, prices, availability, product uses, and credit terms.
  • Estimate or quote prices, credit or contract terms, warranties, and delivery dates.
  • Negotiate details of contracts and payments.
  • Prepare sales contracts and order forms.
  • Recommend products to customers, based on customers' needs and interests.
Customer Service Representatives 12/1995 to 01/1998
Comcast Cablevision Philadelphia, Pa

  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Education
High School Diploma: Academic Jun 1987 West Catholic High School - Philadelphia, Pa
Liberal Arts West Chester University - West Chester, Pa
Bachelor of Arts: Pschology Central Christian College - Kansas, KS
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Resume Details

This is a real resume for a Certified Peer Specialist in Philadelphia, Pennsylvania with experience working for such companies as Catch Incorporated, City Of Philadelphia, Protocall Staffing. This is one of the hundreds of Certified Peer Specialist resumes available on our site for free. Use these resumes as templates to get help creating the best Certified Peer Specialist resume.

Previous Companies:

  • Catch Incorporated
  • City Of Philadelphia
  • Protocall Staffing

Previous Job Positions:

  • Certified Peer Specialist
  • School Crossing Guard
  • Bulk Receptionist
  • Data Processor
  • Customer Account Executive

Schools:

  • West Catholic High School
  • West Chester University
  • Central Christian College

Level of Education:

  • High School Diploma
  • Bachelor of Arts

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