NHC - Certified Nurse Aide Resume Example

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Evelyn Howard

XXXX XXXXXXX XXXX, Chattanooga, TN 37406

Ph: XXXXXXXXXX

XXXXXXXXXXXXXXXXXXXXXXXXXXX

Professional Summary

Highly motivated, very strong willed and driven. Technically-savvy with outstanding relationship building skills. Excellent at juggling multiple task and working under pressure. Quality-focused and excellent work ethic. Multiple areas of expertise.

Skills

Active Listening
35 WPM typing speed

Exceptional Customer service skills
Thrives under pressure

customer focused
Flexible

First Aid and CPR certified
Effective Multi-tasker

Great problem solver
Highly Dependable

Professional phone etiquette

Experience

Certified Nurse Aide Feb 2015－Present NHC － Chattanooga, Tn

Answer patient call signals, signal lights, bells, or intercom systems to determine patients' needs.

Turn or reposition bedridden patients.

Provide physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising.

Measure and record food and liquid intake or urinary and fecal output, reporting changes to medical or nursing staff.

Record vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff.

Observe or examine patients to detect symptoms that may require medical attention, such as bruises, open wounds, or blood in urine.

Document or otherwise report observations of patient behavior, complaints, or physical symptoms to nurses.

Exercise patients who are comatose, paralyzed, or have restricted mobility.

Wash, groom, shave, or drape patients to prepare them for surgery, treatment, or examination.

Record height or weight of patients.

Apply clean dressings, slings, stockings, or support bandages, under direction of nurse or physician.

Customer Service Specialist Rep Nov 2013－Oct 2014 Convergys Inc. － Chattanooga, Tn

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Check to ensure that appropriate changes were made to resolve customers' problems.

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Answered 20+ caller per day
Authorized credit charges, collecting over due bills, compute financial data

Warehouse Associate/ Pack Ambassador/ Seasonal Trainer May 2012－Nov 2013 Amazon Fulfillment Center － Chattanooga, Tn

Cleaned and maintained the warehouse in compliance with OSHA safety standards
Verify inventory computations by comparing them to physical counts of stock, and investigate discrepancies or adjust errors.
Mark stock items using identification tags, stamps, electric marking tools, or other labeling equipment.
Trained staff on material handling processes to reduce shipping time
processed 5+ shipments per minute
loaded product weighing up to 50 pounds onto trailer for delivery

Certification Caregiver Jun 2010－Apr 2012 Care Focus － Chattanooga, Tn

Adapted to various living environment and locations
Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager.

Check patients' pulse, temperature, and respiration.

Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming.

Plan, purchase, prepare, or serve meals to patients or other family members, according to prescribed diets.

Accompany clients to doctors' offices or on other trips outside the home, providing transportation, assistance, and companionship.

Entertain, converse with, or read aloud to patients to keep them mentally healthy and alert.

Change dressings.

Education

CNA Certification and Training : Nursing Feb 2015 Division of Health Care － Chattanooga, Tn

High School Diploma : tech May 2011 Brainerd High School － Chattanooga, Tn

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