Achieve Your Goal Consulting - CEO Resume Example

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Isaac Wright
XX XXXXXXX XX, Delmar, NY 12054
Ph: XXXXX XXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXX
Professional Summary

Accomplished and energetic Executive Director with a solid history of achievement in operations management. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include: team building, finance and budget, long term care advocacy, and public speaking.

Skills
  • Administration and Management
  • Team Leader
  • Budget creation/fiscal monitoring
  • Negotiation
  • Sales and Marketing
  • Quality Control Analysis
  • Communication
  • Time Management
Experience
CEO Feb 2014Present Achieve Your Goal Consulting Albany, NY
  • Evaluate all operations pertaining to Long Term Care for: Local government Health and Human Service departments; Non Profit Organizations; and  Provider Agencies. 
  • Make recommendations to executive staff or board members on future program implementation, provider contracts and organization staffing.
  • Identify new revenue sources. 
  • Engage service providers to collaborate on pursuit of grant funding.
  • Review budgets and make recommendations on non mandated service expenditures.
  • Provide temporary or permanent staffing. 
  • Provide Information and Referral Services or analyze existing system (ADRC) for effectiveness. 
  • Review all Request for Proposals (RFP) for opportunities to enhance revenue or collaborate with providers to deliver service more efficiently.
  • Produce reports on Aging trends and future demands for services by our Baby Boomer population.
Executive Director Jan 2013Feb 2014 Emeritus Senior Living Albany, NY
  • Increased occupancy from 78% to 84%. Put together a cohesive team that embraced the sales process, while providing residents with quality care, food, and entertainment. 
  • Worked closely with NYS Department of Health to enact a plan of action to ensure Community receives Enhanced Licensure. 
  • Manage day to day operations, including full P&L responsibility.
  • Report monthly to Regional VP on all fiscal matters as well as sales statistics and operating schedules. 
  • Met weekly with all departmental managers to ensure budgets were in line. Also, to keep quality assurance practices in place.
  • Met daily with front line staff to keep them appraised of any tours, new move ins / outs. 
  • Each day focused on a new topic regarding customer / resident service. 
  • Held a monthly "chat" with residents to get feedback and suggestions on how we could improve their home.
Executive Director Feb 2011Jan 2013 Atria Senior Living Albany, NY
  • Created a team atmosphere that increased occupancy from 68% to 84%. Met regularly with sales director to discuss leads. Made a minimum of two sales calls per week to professional referrals/rehab/faith based organizations.
  • Increased customer satisfaction from 84% to 90%. Held quarterly family meeting to encourage input / suggestions from resident's family members.
  • Increased employee satisfaction from 81% to 83%. Conducted daily "stand-up" meetings with front line staff.
  • Increased our Quality Enhancement score from 85% to 93%. Met weekly with department heads to ensure company / state health regulations were being followed and implemented.
  • Managed day to day operations of a 128 bed community, including full P&L responsibility. 
  • Recruited and trained team members. 
  • Supervised employees and create /maintain a highly functioning team environment. 
  • Comply with all local, state, and federal regulations. 
  • Maintain safe work and living environment.
Commissioner Jan 2007Jan 2011 Albany County Department for Aging Albany, NY
  •  Revamped home delivered meal program: Constructed a new    RFP that encouraged collaboration between  providers.  Implemented program guidelines to ensure only those meeting  criteria received services. 
  •  Accelerated the time to conduct reassessments, which gave a more accurate reflection of client's health. This  process saved the county over $100,000 in that fiscal year. 
  •  Maintain and strengthen cooperative relationships with agencies and groups contributing to, or working with  the elderly. 
  • Identified program gaps and created a transportation program in the hill towns of NY that delivered over 300  annual trips.
  • Created a congregate meal program in Arbor Hill (inner city that previously had no aging services). 
  •  Advocate for the creation of new programs and services; favorable legislation and additional resources for  activities affecting the elderly.  
  •  Encouraged service providers to work together and share resources so that programs to seniors could  continue and increase with no additional, and in some cases reduced funding. 
  • Worked with our Department of Social Services to establish a Long Term Care Point of Entry known as NY Connects. Represented New York State at functions to outline their accomplishments. 
  • Co-chair of New York State Long Term Care Council.    
Deputy Commissioner Jan 2005Jan 2007 Albany County Department for Aging Albany, NY
  • Administered new software system for purposes of capturing demographic data so that department can send necessary reports to NYS electronically.Trained county employees and providers in all facets of system. 
  •  Manage Title V program; assuring benchmarks are met so grant funding will not be interrupted. 
  •  Supervise fiscal staff and oversee all audits and vouchers regarding aging programs. 
  • Prepare department's annual budget and make recommendations to Commissioner in matters relating to planning, developing and coordinating programs and services for the elderly. 
  • Responsible for contracts and directly monitoring aging programs to make sure providers deliver the best service to our seniors. 
Director of Operations Jan 2003Jan 2005 Albany County Health Department Albany, NY
  • Established new Medicaid process in Dental Clinic that resulted in $35,000 in additional revenue. 
  • Supervised fiscal department; prepared state aid application and tracked Medicaid revenue from clinics. 
  • Oversaw preparation and submission of required cost reports, including state reimbursement reports. 
  • Managed and coordinated Bioterrorism grant; which included cross training of county departments and Volunteer agencies. 
Senior Budget Analyst Jan 2000Jan 2003 Albany County Management and Budget Albany, NY
  • Responsible for tracking revenues and expenditures for all Health and Human Services departments. 
  • Assisted these departments with preparing their budgets. 
  • Reviewed requests for new positions, programs, contracts and supplies and made recommendations to Commissioner. 
  • Oversaw and assisted with completing the county budget document; including loading data on website.    
Education
Government and Politics Jun 1989 St John's University Queens Campus Jamaica, NY

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About this resume

CEO FROM Delmar , New York RESUME

This is a resume for a CEO in Delmar, New York with experience working for such companies as Achieve Your Goal Consulting and Emeritus Senior Living. The grade for this resume is 0 and is one of hundreds of CEO resumes available on our site for free. Use these resumes as templates to get help creating the best CEO resume.

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School Attended
St John's University Queens Campus