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Windham Mountain Resort - Central Reservations Resume Example

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Aubrey James
XXX XXXXXXX XXXX
Gilboa, NY 12076
Ph: XXXXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXX
Professional Summary

Friendly and enthusiastic customer service office assistant with many years of specialization in customer care  Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.

Skills

  • Judgment and Decision Making
  • Time Management
  • Computers (Word, Outlook, Excel, Office)
  • Service Orientation
  • Active Listening
  • Speaking
  • Coordination
  • Complex Problem Solving
  • Production and Processing
Experience
Central Reservations/ Front Desk Specialist Nov 2013－Present Windham Mountain Resort Windham, NY

  • Greet, register, and assign rooms to guests of hotels or motels.
  • Verify customers' credit, and establish how the customer will pay for the accommodation.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Issue room keys and escort instructions to bellhops.
  • Make and confirm reservations.
  • Keep records of room availability and guests' accounts, manually or using computers.
  • Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
  • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
  • Compute bills, collect payments, and make change for guests.
  • Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
  • Provide directions to guests.
  • Arrange childcare services for guests.
  • Arrange ski/ snowboard lessons for guest.
  • Make reservations for the whole mountain from lessons, childcare, hotel to private homes.
Payroll Specialist Apr 2000－Nov 2001 Interpay Payroll Mansfred, MA
  • Verify attendance, hours worked, and pay adjustments, and post information onto designated records.
  • Process paperwork for new employees and enter employee information into the payroll system.
  • Review time sheets, work charts, wage computation, and other information to detect and reconcile payroll discrepancies.
  • Record employee information, such as exemptions, transfers, and resignations, to maintain and update payroll records.
  • Prepare and balance period-end reports, and reconcile issued payrolls to bank statements.
  • Provide information to employees and managers on payroll matters, tax issues, benefit plans, and collective agreement provisions.
Education
Associate of Applied Science: Human Resources May 2000 Bryant and Stratton Business College Albany, NY
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Front Desk Specialist Payroll Specialist

Resume Details

This is a real resume for a Central Reservations in Gilboa, New York with experience working for such companies as Windham Mountain Resort, Interpay Payroll. This is one of the hundreds of Central Reservations resumes available on our site for free. Use these resumes as templates to get help creating the best Central Reservations resume.

Previous Companies:

  • Windham Mountain Resort
  • Interpay Payroll

Previous Job Positions:

  • Central Reservations
  • Front Desk Specialist
  • Payroll Specialist

Schools:

  • Bryant and Stratton Business College

Level of Education:

  • Associate of Applied Science

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