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Associated - Central Division Service Manager Resume Example

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Anthony Walker
XXXXX XXXXXXXXXX XXXX , Huntley , IL 60142 | (H) XXXXXXXXXXXX | XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
Professional Summary

Accomplished and energetic Manager with a solid history of achievement in Service Management. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include Communication, Employee Development, and Financial Management.

Skills
  • Critical Thinker
  • Problem Solver
  • Proven Leadership
  • Excellent Communicator
  • Efficient and Effective Work Practices
  • Resourceful
Experience
Central Division Service Manager 02/2007 to Present
Associated Addison, IL
  • Responsible for a department with over 13 million in annual sales and over 80 employees.
  • Manage and develop departmental goals ensuring that growth and strategies are proven, met, and exceeded; while keeping within budget.
  • Develop and foster employee personal and professional growth by acknowledging outstanding achievement within their position; promoting those deserving.
  • Work with sales department to create and tailor programs for customers in order to meet and exceed their expectations.
  • Resolve customer conflicts in order to maintain and grow business.
  • Create new reports to measure departmental performance and work with  I.T. personnel to automate the reports.
  • Contribute recommendations and ideas to Best Practice Committee.
Field Service Manager 05/2000 to 02/2007
Associated Material Handling Industries, Inc. Carol Stream, IL
  • Managed a team of 9 to 15 technicians while guiding and motivating them to ensure achievement of performance goals.
  • Developed and fostered relationships with customers within the territory while driving business.
  • Created new and innovative reports to measure and document technician performance and results.
  • Prioritized duties and responsibilities, in the field, on an as needed basis; ensuring quick response and resolution to customer concerns.
  • Trained technicians in safety practices as well as company policies and procedures.
  • Received Dale Carnegie Certificate after attending and completing course.
Field Service Technician 01/1997 to 03/2000
Associated Material Handling Industries, Inc. Carol Stream, IL

  • Effectively planned workdays to maximize efficiency; while ensuring complete  customer satisfaction.  
  • Responsible for performing scheduled maintenance and repairs on Raymond Forklifts; including being made lead technician for one of the largest customers.
  • Communicated effectively with management about any customer issues or concerns.
  • Ensured work orders and time sheets were completed correctly and turned in on a timely basis.
  • Parts inventory consistently reconciled and billed accurately.
Education
Associate of Applied Science: Aviation Maintenance Jul 1987 Hawkeye Institute of Technology - Waterloo, IA
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Resume Details

This is a real resume for a Central Division Service Manager in Huntley, Illinois with experience working for such companies as Associated, Associated Material Handling Industries, Inc. This is one of the hundreds of Central Division Service Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Central Division Service Manager resume.

Previous Companies:

  • Associated
  • Associated Material Handling Industries
  • Inc

Previous Job Positions:

  • Central Division Service Manager
  • Field Service Manager
  • Field Service Technician

Schools:

  • Hawkeye Institute of Technology

Level of Education:

  • Associate of Applied Science

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