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CHILDREN AND YOUTH SERVICES - CASE WORKER Resume Example

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Liam Johnson
XXX XX XXX XXXX , CLARION , PA 16214 | (H) XXXXXXXXXXXX | XXXXXXXXXXXXXXXXXXXXXXXXXXXX
Professional Summary

Service-oriented with eighteen-year background in customer service. Core competencies include problem solving, mediation and organization as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.

Skills
  • Active Listening
  • Speaking
  • Social Perceptiveness
  • Critical Thinking
  • Service Orientation
  • Customer and Personal Service
  • Judgment and Decision Making
  • Time Management
Experience
CASE WORKER 11/2013 to Present
CHILDREN AND YOUTH SERVICES CLARION, PA
  • Complete and maintain accurate records regarding the clients' histories and progress, services provided, or other required information.
  • Manage clients to assist in overcoming dependencies, adjusting to life, or making changes.
  • Develop client treatment plans based on research, clinical experience, and client histories.
  • Participate in case conferences or staff meetings.
  • Coordinate counseling efforts with mental health professionals or other health professionals, such as doctors, nurses, or social workers.
  • Review and evaluate clients' progress in relation to measurable goals described in treatment and care plans.
  • Interview clients, review records, and confer with other professionals to evaluate individuals' mental and physical condition and to determine their suitability for participation in a specific program.
  • Intervene as an advocate for clients or patients to resolve emergency problems in crisis situations.
  • Coordinate activities with courts, probation officers, community services, or other post-treatment agencies.
PERSONAL CARE AIDE 02/2013 to 11/2013
GUARDIAN HOME HEALTH BROCKWAY, PA
  • Administer bedside or personal care, such as ambulation or personal hygiene assistance.
  • Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor.
  • Perform housekeeping duties, such as cooking, cleaning, washing clothes or dishes, or running errands.
  • Administer prescribed oral medications, under the written direction of physician or as directed by home care nurse or aide, and ensure patients take their medicine.
CUSTOMER SERVICE MANAGER 07/1999 to 01/2010
WALMART DUBOIS, PA

  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
  • Inventory stock and reorder when inventory drops to a specified level.
  • Establish and implement policies, goals, objectives, and procedures for their department.
  • Listen to and resolve customer complaints regarding services, products, or personnel.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services.
  • Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
  • Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
Education
Bachelor of Science: LIBERAL STUDIES Dec 2014 CLARION UNIVERSITY OF PENNSYLVANIA - CLARION, PA CONCENTRATION IN COMMUNITY SERVICE
High School Diploma: May 1999 REDBANK VALLEY HIGHSCHOOL - NEW BETHLEHEM, PA
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Resume Details

This is a real resume for a CASE WORKER in CLARION, Pennsylvania with experience working for such companies as Children And Youth Services, Guardian Home Health, Walmart. This is one of the hundreds of CASE WORKER resumes available on our site for free. Use these resumes as templates to get help creating the best CASE WORKER resume.

Previous Companies:

  • CHILDREN AND YOUTH SERVICES
  • GUARDIAN HOME HEALTH
  • WALMART

Previous Job Positions:

  • CASE WORKER
  • PERSONAL CARE AIDE
  • Customer Service Manager

Schools:

  • CLARION UNIVERSITY OF PENNSYLVANIA
  • REDBANK VALLEY HIGHSCHOOL

Level of Education:

  • Bachelor of Science
  • High School Diploma

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