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Division of Child Support Services - Case Manager II Resume Example

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Abigail Morgan
  • XXX XXXXXX XXXXXXX, Douglasville, GA 30134
Professional Summary

Service-oriented [Job Title] with [Number] year background in [Type of Environment]. Core competencies include [Skill 1], [Skill 2] and [Skill 3] as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.

  • Case Management
  • Court Experience
  • Client Supervision
  • Legal Filing
  • MS Office Proficient
  • Switchboard Operation
  • Typing
  • Customer and Personal Service
  • Administration and Management
Case Manager II, 02/2015 to Present
Division of Child Support Services Douglasville, GA
  • Process and register new case requests by customers seeking to establish a child support order.
  • Attends civil court hearings as a final attempt to resolve legal matters with Pro Se litigants.
  • Responsible for 30% increase in accuracy in reporting Requires Establishment of Paternity (RE) monthly report
  •  Manages a caseload of Temporary Assistance for Needy Families (TANF), Non-TANF, Medical Assistance Only (MAO) and Incoming Intergovernmental (II) cases.
  •  Responsible for filing, faxing, typing, mailing documents and submitting electronic time/travel.
  •  Provides appropriate forms to non-custodial parents and custodial parents based on the established procedures of State and Federal regulations.
  • Responsible for requests to current employers of non- custodial parents to deduct Federal Income Withholding (FIW) for current support and repayment of arrears.
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Case Manager Assistant (Internship), 10/2014 to 02/2015
Division of Child Support Services Douglasville, GA
  • Internship - Case Management Assistant
  •  Provided case information to customers regarding child support resources upon request
  •  Responsible for filing, faxing, typing and mailing documents
  •  Attended court and administrative hearings and assisted senior agents with Pro Se litigants as a final attempt to resolve legal matters
  •  Provided appropriate forms to non-custodial parents and custodial parents based on established procedures of State and Federal regulations
  • Mailed Federal Income Withholding (FIW) requests to current employers of Non-Custodial Parents.
Legal Secretary II, 12/2000 to 04/2009
Office of the State Attorney Delray Beach, FL
  • Greeted and responded to visitor questions and inquiries; Answered and directed telephone calls to the appropriate department and personnel; Provided administrative and clerical support to the Chief Assistant State Attorney; Maintained and distributed reports, records and files on related cases; Archived case files and records of closed cases and provided out-of -state pleading to Pro Se litigants; Prepared legal documents, memorandums and conducted legal research; Retrieved and managed weekly court calendar and docket using the Banner Database System; Identified and implemented strategies and solutions to ensure efficient and effective office operations; Assisted Attorney's during court proceeding (i.e.
  • check-in of calendar call, arraignments, motion and suppress hearings); and served as a criminal court liaison between attorneys, court officials and Pro Se litigants.
B.A: Psychology, Apr 2015 University of West Georgia - Carrollton, GA
Psychology GPA: 3.42
A.S: Psychology, Dec 2012 Atlanta Metropolitan State College - Atlanta, GA
Psychology GPA: 3.91
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Resume Details

This is a real resume for a Case Manager II in Douglasville, Georgia with experience working for such companies as Division Of Child Support Services, Office Of The State Attorney. This is one of the hundreds of Case Manager II resumes available on our site for free. Use these resumes as templates to get help creating the best Case Manager II resume.

Previous Companies:

  • Division of Child Support Services
  • Office of the State Attorney

Previous Job Positions:

  • Case Manager II
  • Case Manager Assistant
  • Legal Secretary II


  • University of West Georgia
  • Atlanta Metropolitan State College

Level of Education:

  • B.A
  • A.S

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