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Colville Confederated Tribes Child Support Office - Case Manager I Resume Example

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Benjamin Taylor
XXXX XXXXXX XXXX
Missoula, MT 59803
Ph: XXXXXXXXXXXX
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Professional Summary

Accomplished and energetic Case Manager with a solid history of achievement in Clerical and Social work. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include excellent communication, time management and proficiency. Handles tasks with accuracy and efficiency.

Skills
  • Time Management
  • Critical Thinking
  • Monitoring
  • Complex Problem Solving
  • Mathematics
  • Active Learning
  • Law and Government
  • Judgment and Decision Making
  • Negotiation
  • Coordination
  • Clerical
Experience
Case Manager I Sep 2011Present Colville Confederated Tribes - Child Support Office Nespelem, WA
  • Maintain case records and prepare reports.
  • Establish and maintain relationships with other agencies and organizations to meet needs and  ensure that needs are met for the clients and the program
  • Provide direct service and support to individuals or clients, such as handling direct applications, TANF referrals, or resolving complaints.
  • Answer applicants' questions about Support Enforcement Procedures, Court Procedures, and the process.
  • Modify or recommend clients at specified intervals to continue services and enforcement, per policy requirements. 
  • Compile, record, and evaluate personal and financial data in order to determine support amounts.
  • Interview and investigate applicants for Paternity estalbishment, gather information pertinent to their applications.
  • Check with employers or other references to verify answers and obtain further information.
  • Keep records of assigned cases, and prepare required reports.
  • Monitor on going debt balances on simple and complex cases, with regard to Federal, State and Tribal policy and procedures.
  • Provide applicants with assistance in completing application forms.
  • Respond timely to requests from State, Tribal and Community as requested. Maintaining the relationships and integrity of the program.
  • Paternity Establishment for clients, following the process of establishment.
  • Locate Non-Custodial Parents through a series of steps and access to information through SEMS.
  • Research existing orders for support, reconcile multiple or conflicting orders to ascertain and calculate support arrearages, which may include variable provisions.
  • Understanding of tribal family compositions and tradtions.
  • Respond timely to requests, return calls promptly
  • Ability to use multi-line phone system, fax machines, 10-Key calculator, email and scanning.
  • Maintain Strict confidentiallity.
  • Attend training to learn the State SEMS system, how it operates and functions for case management. Very complex
Social Service Specialist Nov 2009Sep 2011 State of MT Office of Public Assistance Missoula, MT
  • Answer applicants' questions about benefits and claim procedures.
  • Interview benefits recipients at specified intervals to certify their eligibility for continuing benefits.
  • Interpret and explain information such as eligibility requirements, application details, payment methods, and applicants' legal rights.
  • Initiate procedures to grant, modify, deny, or terminate assistance, or refer applicants to other agencies for assistance.
  • Compute and authorize amounts of assistance for programs such as monetary payments, medical,and food stamps.
  • Compile, record, and evaluate personal and financial data in order to verify completeness and accuracy, and to determine eligibility status.
  • Interview and investigate applicants for public assistance to gather information pertinent to their applications.
  • Schedule interviews to address questions of eligibility, determine eligibility, and the yearly review required for benefits.
  • Using available resources to compile and obtain eligibility documents, such as verifying Social Secuity, Address, Birth records, and financial data.
  • Operate windows 7, TEAMS, CHIMES, Excel, Work, Multi line phone, 10 key, copy and fax machines.
Special Projects Assistant Oct 2006Jun 2009 Colville Tribes TANF Program Nespelem, WA
  • Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.
  • Process payroll information.
  • Attend meetings to record minutes.
  • Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.
  • File and retrieve documents, records, and reports.
  • Open, sort, and distribute incoming correspondence, including faxes and email.
  • Review operating practices and procedures to determine whether improvements can be made in areas such as workflow, reporting procedures, or expenditures.
  • Review employment applications and job orders to match applicants with job requirements for the office and summer youth employment.
  • Coordinate with the surrounding schools to promote youth activities and wellness.
  • Contact job applicants to inform them of the status of their applications.
  • Interview job applicants to obtain information on work history, training, education, or job skills.
  • Coordinate with tribal program and outside agencies to secure temporary positions, based on departmental needs for summer youth employment
  • Oversee and monitor 9 staff in the four districts, to ensure they were providing services to the youth.
  • Oversee and monitor contracts for guest speakers, camp facilitators and special projects.
  • Approve the youth activities for each site. Ensuring that they coordinators had the supplies necessary to be successful.
  • When required or necessary adjust work schedule to meet the needs of youth activities, working longer hours, weekends and evenings.
Social Worker 1 Jul 2002Oct 2006 Colville Tribes TANF Nespelem, WA
  • Answer applicants' questions about benefits and procedures.
  • Interpret and explain information such as eligibility requirements, application details, payment methods, and applicants' legal rights.
  • Initiate procedures to grant, modify, deny, or terminate assistance.
  • Compute and authorize amounts of assistance for program such as monetary payments. Refer applicants to state agency for food stamps and medical assistance. Forwarding applications
  • Interview applicants for public assistance to gather information pertinent to their applications.
  • Check with employers or other references to verify answers and obtain further information.
  • Keep records of assigned cases, and prepare required reports.
  • Monitor the payments of benefits throughout the duration of assistance.
  • Refer applicants to job openings or to interviews with other staff, in accordance with administrative guidelines or office procedures.
  • Provide applicants with assistance in completing application forms such as those for job referrals or unemployment compensation claims.
  • Maintain working relationships with tribal programs, state agencies and employers, responding professionally and timely.
  • Keying in all pertinent information into the TAS system to process and track monthly payments.
  • Meet monthly deadlines to ensure that the grants were processed and approved for monthly mail outs.
Staff Assistant Apr 2001May 2002 Colville Tribes - Probation & History Nespelem, WA
  • Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.
  • Answer phone calls and direct calls to appropriate parties or take messages.
  • Process payroll information, ensuring that times were coded to the proper accounts based on field work.
  • Attend meetings to record minutes.
  • Greet visitors and determine whether they should be given access to specific individuals.
  • Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.
  • Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution.
  • Make travel arrangements for executives.
  • Open, sort, and distribute incoming correspondence, including faxes and email.
  • Prepare responses to correspondence containing routine inquiries.
  • Coordinate and direct office services, such as records, departmental finances, budget preparation, personnel issues, and housekeeping, to aid executives.
  • Provide clerical support to other departments.
  • Prepare Fiscal Budgets, gathering all required documentation and information;  meeting deadlines set by tribal accounting and the program.
  • Prepare and process all travel vouchers for perdiem and rental cars.
  • File court documents upon request from Probation officers.
Wellness Coordinator Nov 1998Mar 2001 Colville Tribes Healthy Nations Nespelem, WA
  • Serve on academic or administrative committees that deal with policies, departmental matters, and academic issues.
  • Perform administrative duties.
  • Select and obtain materials and supplies such as crafts, reading material, wellness and prevention.
  • Participate in student recruitment, registration, and placement activities.
  • Participate in school activities and community events.
  • Act as advisers to youth in our community all ages.
  • Collaborate with colleagues, community agencies, and schools to address youth issues.
  • Plan, evaluate, and revise curricula activities,  content, materials, and methods of instruction.
  • Initiate, facilitate, and moderate youth discussions at all our fucntions.
  • Organize, lead, and promote interest in recreational activities such as arts, crafts, sports, games, camping, and hobbies.
  • Greet new arrivals to activities, introducing them to other participants, explaining facility rules, and encouraging participation.
  • Supervise and coordinate the work activities of personnel, such as training staff members and assigning work duties.
  • Confer with management to discuss and resolve participant complaints.
  • Explain principles, techniques, and safety procedures to participants in recreational activities, and demonstrate use of materials and equipment.
  • Ascertain and interpret group interests, evaluate equipment and facilities, and adapt activities to meet participant needs.
  • Encourage participants to develop their own activities and leadership skills through group discussions.
  • Provide for entertainment and set up related decorations and equipment.
Staff Assistant Jun 1996Nov 1998 Colville Tribes - Children & Family Services Nespelem, WA
  • Answer phone calls and direct calls to appropriate parties or take messages.
  • Process payroll information.
  • Attend meetings to record minutes.
  • Conduct research, compile data, and prepare fiscal budgets.
  • Greet visitors and determine where to direct them or to whom.
  • Perform general office duties, such as ordering supplies, maintaining records management, and performing basic bookkeeping work.
  • File and retrieve documents, records, and reports.
  • Make travel arrangements for all staff.
  • Open, sort, and distributeand log all incoming and out-going correspondence, including faxes and email.
  • Coordinate and direct office services, such as records, departmental finances, budget preparation, personnel issues, and housekeeping, to aid management.
  • Provide clerical support to other departments.
  • Supervise and train other clerical staff and arrange for employee training by scheduling training or organizing training material.
  • Review operating practices and procedures to determine whether improvements can be made in areas such as workflow, reporting procedures, or expenditures.
  • Oversee transporter's schedules for supervised visits and client transports.
  • Superivse staff
GIS Tech / Office Assistant Mar 1993Jun 1998 Colville Tribes GIS/Natural Resources Nespelem, WA
  • Design or prepare graphic representations of Geographic Information Systems (GIS) data, using GIS hardware or software applications.
  • Maintain or modify existing Geographic Information Systems (GIS) databases.
  • Enter data into Geographic Information Systems (GIS) databases, using techniques such as coordinate geometry, keyboard entry of tabular data, manual digitizing of maps, scanning or automatic conversion to vectors, or conversion of other sources of digital data.
  • Review existing or incoming data for currency, accuracy, usefulness, quality, or completeness of documentation.
  • Interpret aerial or ortho photographs.
  • Read current literature, talk with colleagues, continue education, or participate in professional organizations or conferences to keep abreast of developments in Geographic Information Systems (GIS) technology, equipment, or systems.
  • Transfer or rescale information from original photographs onto maps or other photographs.
  • Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Create, maintain, and enter information into databases.
  • Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, personnel records,  correspondence, or other material.
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
  • Complete forms in accordance with company procedures.
  • Make copies of correspondence or other printed material.
  • Locate and attach appropriate files to incoming correspondence requiring replies.
  • Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.
  • Manage projects or contribute to committee or team work.
  • Order and dispense supplies.
  • Learn to operate new office technologies as they are developed and implemented.
  • Prepare committee materials and agendas for bi-weekly meetings with the Business Council for all of Natural Resources, gathering information, making necessary
  • Take dictation in shorthand or by machine and transcribe information.
  • In extreme conditions be reassisnged to Mt. Tolman firecenter for expanded dispatch
  • Equipment time recording for firemanagement, Aircraft, Supplies and 20 man crews.
  • Prepare and process requisitions, vouchers and back up for payments of fire time and equipment.
  • Working 12-16 hours shifts and during the initial attack phase more.
  • Working in dispatch for during extreme fire conditions.
Education
High School Diploma: Course Requirements Coulee Dam, WA Lake Roosevelt High School Jun 1989
Associate of Applied Science: Office Technology Omak, WA Wenatchee Valley College - North Jun 1993
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Resume Details

This is a real resume for a Case Manager I in Missoula, Montana with experience working for such companies as Colville Confederated Tribes Child Support Office, State Of Mt Office Of Public Assistance, Colville Tribes Tanf Program. This is one of the hundreds of Case Manager I resumes available on our site for free. Use these resumes as templates to get help creating the best Case Manager I resume.

Previous Companies:

  • Colville Confederated Tribes Child Support Office
  • State of MT Office of Public Assistance
  • Colville Tribes TANF Program

Previous Job Positions:

  • Case Manager I
  • Social Service Specialist
  • Special Projects Assistant
  • Social Worker 1
  • Staff Assistant

Schools:

  • Lake Roosevelt High School
  • Wenatchee Valley College - North

Level of Education:

  • High School Diploma
  • Associate of Applied Science

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