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Examination Management Services Inc EMSI - Case Manager Resume Example

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Aubrey James
XXXX XXXXXX XXX, Waco, TX 76707
XXXXXXXXXXXXXXXXXXXXXXXXXXXX
Ph: XXXXXXXXXXXX
Professional Summary
Qualified Customer Service Representative seeking a position where my experience can be utilized to improve customer satisfaction in an atmosphere that encourages growth benefiting the company and me.
Skills
  • 10+ years of Customer Service Experience
  • Excellent Communication skills
  • Typing 40 WPM
  • Basic Computer skills
  • Faxing
  • Filing
  • Scanning
Experience
Case Manager Sep 2004Aug 2014 Examination Management Services Inc. (EMSI) Waco, TX
  • Properly answered inbound calls in phone queues to improve call flow.
  • Reviewed applications to insure completeness by applicants
  • Contacted applicants to obtain missing information via email and out bound calls.
  • Followed up for required information and paperwork, communicated with branch offices on exam issues.
  • Imagined completed applications to home office personnel to began the underwriting process.
Customer Service Representative Oct 2002Oct 2003 Job Link/ Electronic Financial Group Waco, TX
  • Assisted customers with questions and concerns regarding their pay as you go MasterCard.
  • Answered call regarding balance inquiries and payment information.
  • Accurately documented, researched and resolved customer service issues.
File Clerk/ Purchasing Representative Jun 2001Mar 2002 Jack of All Trades/ Fleetwood Service Center Waco, TX
  • Filed invoices in alphabetical order.
  • Completed status reports on current supply orders.
  • Assisted warehouse personnel with work orders.
  • Completed over-the-phone surveys with new homeowners to document and record their experience purchasing a manufactured home.
Education
High School Diploma: General Studies Jun 1998 Waco High School Waco, TX
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Resume Details

This is a real resume for a Case Manager in Waco, Texas with experience working for such companies as Examination Management Services Inc Emsi, Job Link, Electronic Financial Group. This is one of the hundreds of Case Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Case Manager resume.

Previous Companies:

  • Examination Management Services Inc EMSI
  • Job Link
  • Electronic Financial Group

Previous Job Positions:

  • Case Manager
  • Customer Service Representative
  • File Clerk
  • Purchasing Representative

Schools:

  • Waco High School

Level of Education:

  • High School Diploma

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